Customer Ratings & Reviews

Controller is working, but the package was very faulty. I was about to return it, but my kid said that the controller working fine. My first doubt with online products in Best Buy.

Not durable enough. Bought it on Dec 2020. Performance is deteriorating. Left stick response is down, It needs to be flicked twice to execute the command. Although it worked fine at the beginning, now I am super disappointed.

This Xbox controller works great and feels really comfortable to use. The buttons are responsive, the connection is reliable, and the pulse red color looks awesome in person. It works perfectly across Xbox and PC, and the battery life is solid for long gaming sessions. Definitely a great controller for everyday gaming.

I'm giving it only one star, and it is not to the controller. It is to the open box deals best buy offers. The controller came dirty with a sticky white thing. If best buy is offering open box items at a discounted price, can you at least clean them?

It’s ok for me as a new Xbox person the controls is too big to me tho

The button right stick makes the player point up inside the video game and Xbox won’t allow another controller very disappointed

I'm a dad that used to be a hardcore gamer. Started getting back into it. One joystick became loose then just flopped all over with no input. Buying it 6 months ago and maybe 40 hours on it I tore it apart. I've never seen this in all my life or kids life of gaming. But the first time I bought a different colored controller.

The Microsoft Xbox Wireless Controller – Ice Breaker Special Edition is a perfect blend of sleek design and reliable performance. Its crisp, cool-toned color scheme gives it a fresh and modern look that stands out without being overly flashy, making it a great addition to any gaming setup. Performance-wise, it delivers the same trusted experience Xbox controllers are known for. The ergonomics feel natural in hand, with textured grips that provide extra comfort and control during long gaming sessions. Whether you're playing on Xbox Series X, Series S, Xbox One, PC, or cloud-enabled devices, the controller performs smoothly and consistently. The buttons are responsive and well-balanced, while the triggers offer precise control—great for both casual gaming and more competitive play. The hybrid D-pad is also a nice touch, giving improved accuracy across different game genres. Connectivity is seamless with both Xbox Wireless and Bluetooth support, making it easy to switch between devices. The built-in share button is convenient for capturing clips and screenshots quickly. On the downside, like other special editions, it doesn’t offer new features beyond the design. It also uses AA batteries by default, which may not be ideal unless you invest in a rechargeable option. Overall, the Ice Breaker Special Edition controller is a stylish and dependable choice. It’s perfect for gamers who want the classic Xbox feel with a clean, standout design. Rating: 4.6/5

Design & Comfort: The Xbox One controller maintains a comfortable and ergonomic design, with a textured grip that aids in handling. The layout is intuitive, making it easy to jump in for gamers of all skill levels. Build Quality: Sturdy and reliable with responsive buttons and triggers, though some users report stick drift after extended use. Functionality: Includes a 3.5mm headphone jack and Bluetooth support for easy connection to a variety of devices. The impulse triggers add to an immersive gaming experience. Battery Life: Operates on AA batteries with up to 30 hours of life, but lacks a built-in rechargeable option, which can be seen as a downside. Compatibility: Excellent, works with the entire Xbox One family, Xbox Series X|S, PCs, and other Bluetooth-enabled devices. Performance: Precise analog sticks and an improved D-pad provide a high-quality gaming experience with minimal latency issues. Value: Offers good value for its price considering its build and performance, though additional costs for rechargeable batteries or the Play and Charge Kit should be considered. Overall: The Xbox One controller is a solid, well-rounded gamepad that is versatile and user-friendly, but battery life and potential stick drift issues may detract from the overall experience.

Remote came without back to cover batteries and is now defective amd no longer returnable. Remote also came a little dirty couldve been wiped down and with all the parts considering the description for the excellent open box is that it comes with all original pieces:(

The Verdict: If you own a gaming device, you probably need this controller. While it lacks the fancy haptic feedback bells and whistles of the PS5 DualSense, the Xbox Series X controller remains the king of ergonomics and compatibility. It is the "gold standard" for a reason: it just works, everywhere. ​1. Design: Refined, Not Re-designed ​Microsoft didn't reinvent the wheel here; they just smoothed it out. ​The Feel: It is slightly smaller than the Xbox One controller, making it easier for people with smaller hands to grip, but still comfortable for large hands. ​The Grip: A tactile, textured grip has been added to the triggers, bumpers, and the back case. It feels rugged and premium compared to the slippery plastic of previous generations. ​The D-Pad: The new "hybrid" D-pad is a clicky, saucer-shaped dish (borrowed from the Elite controller). It is incredibly precise for fighting games and platformers, though it is quite loud. Click-clack-click. ​2. Versatility: One Controller to Rule Them All ​This is the controller’s superpower. It switches between ecosystems seamlessly. ​ On Xbox Series X/S ​Performance: It uses Microsoft’s proprietary "Xbox Wireless" protocol rather than standard Bluetooth. This offers lower latency (input lag) and high-bandwidth audio for headsets plugged into the 3.5mm jack. ​Dynamic Latency Input (DLI): This tech syncs your inputs immediately with what is on the screen, shaving off milliseconds of lag. ​ On PC (Windows) ​The Gold Standard: Windows treats this controller as a native input device. Almost every modern PC game supports it instantly with the correct on-screen button prompts (A, B, X, Y). No third-party drivers or remapping software (like DS4Windows) required. ​Connectivity: You can connect via USB-C (for zero latency), Bluetooth (easy), or the specific Xbox Wireless Adapter (for the best wireless stability). ​Game Bar: Pressing the Xbox button instantly pulls up the Windows Game Bar for performance stats or screen recording. On Android (Mobile Gaming) ​Bluetooth Pairing: It pairs with Android phones and tablets in seconds. Android natively recognizes it, meaning you can navigate the phone UI with the joysticks. ​Cloud Gaming (xCloud): This is the killer app. If you have Game Pass Ultimate, you can clip your phone to this controller and play Halo or Forza via the cloud. Because the ergonomics are console-quality, it makes mobile gaming feel legitimate rather than a compromise. ​App Support: Massive support for mobile titles like Call of Duty Mobile, Minecraft, and Fortnite on Android. ​3. The "Share" Button ​Situated dead center is the new Share button. ​Function: One tap takes a screenshot; a long press records a video clip. ​Cross-Platform: This works perfectly on Xbox. On PC, it can be mapped to custom functions via the Xbox Accessories app, making it surprisingly useful for content creators. ​4. The Battery Debate ​The Reality: It still uses AA batteries. ​Pro: You never have to "throw away" the controller because the internal battery died. You can just swap in fresh AAs and get back to gaming instantly (40-hour life). ​Con: You have to buy AAs. Most heavy users will need to buy the separate "Play and Charge Kit" (rechargeable battery pack) or rechargeable AAs, which adds ~$25 to the cost. ​Final Thoughts ​The Xbox Series X controller is the "Swiss Army Knife" of gaming. It isn't the most high-tech controller on the market, but it is the most reliable. Whether you are sitting on the couch with the Series X, sweating in a competitive shooter on PC, or playing Minecraft on your Android tablet during a flight, this controller handles it all without a hiccup. ​Pros: ​Unmatched compatibility (Xbox, PC, Android, iOS). ​Textured triggers feel great. ​USB-C charging/data port is a welcome upgrade. ​The hybrid D-pad is excellent for precision. ​Cons: ​Still relies on AA batteries out of the box. ​The D-pad is very "clicky" and loud (might annoy people in the same room). ​No advanced haptics or adaptive triggers like the PS5 controller.

I recently purchased the Microsoft Xbox Wireless Controller in Robot White for use with my MacBook Pro, and I couldn’t be happier with my decision. From its sleek design to its flawless performance, this controller has completely enhanced my gaming experience. Design & Build Quality The Robot White color is stunning and modern, complementing my MacBook Pro’s aesthetic beautifully. The controller feels sturdy and well-built, with a perfect balance of weight and ergonomics. The textured grips and responsive buttons provide a comfortable and satisfying feel, even during long gaming sessions. Compatibility with MacBook Pro Pairing the controller with my MacBook Pro was surprisingly seamless. Using Bluetooth, it connected within seconds, and I was able to jump into my games right away. The controller is fully compatible with macOS for most games that support controllers, delivering precise input and zero lag. Whether I’m playing fast-paced shooters or relaxing with platformers, the performance has been flawless. Performance The analog sticks and triggers are incredibly responsive, with just the right amount of resistance. The updated D-pad is a standout feature, offering improved accuracy and comfort for classic arcade-style games. The battery life is excellent, lasting multiple sessions before I even have to think about recharging. Versatility Although designed for Xbox consoles, this controller works perfectly with Windows devices and MacBook Pro. I’ve also tried it on my iPhone for mobile gaming, and it performs just as well. It’s a versatile controller that’s great for multi-platform gamers like me. Value for Money Considering the premium feel, top-notch performance, and versatility, the Xbox Wireless Controller is well worth the price. It bridges the gap between casual and competitive gaming, offering features that cater to all levels of gamers. Final Thoughts If you’re a MacBook Pro user looking for a reliable and high-quality gaming controller, the Microsoft Xbox Wireless Controller in Robot White is an excellent choice. Its ease of use, comfort, and seamless macOS compatibility make it a no-brainer. I highly recommend it to anyone looking to elevate their gaming experience.

I have had this controller for less than a month and it just stopped working 2 days ago. Will not sync to my Series S or my wife's Xbox 1 X. No matter what i do it will not connect to any Xbox i have. Very disappointed.

Very nice controller with a great design. The grips on the back are very comfortable and make it easy to hold during long gaming sessions. Works smoothly and feels high quality overall. Definitely a solid choice.

It was damaged when opened. We will need to return for a replacement. One of the joy sticks has no tension. Just wobbles and falls when you tilt the remote controller from side to side.

Let me just say—this Xbox controller is everything. The Carbon Black design is clean, solid, and feels great in my hands. The buttons are responsive, the grip is comfortable, and it connects to my Xbox and PC with zero issues. I’ve been using it nonstop, and it hasn’t missed a beat. Smooth gameplay, no lag, no drifting—just reliable, high-quality performance. If you want a controller that actually does what it’s supposed to do and feels good while doing it, this is the one. Highly recommend!

Box came in smashed controller had slight damage works as should

I recently purchased the Microsoft Xbox Wireless Controller in Robot White, and I’m very pleased with its performance. The controller feels solid, responsive, and comfortable to hold even during long gaming sessions. The textured grips and improved D-pad make gameplay smoother and more precise, and connecting it to my Xbox and PC was quick and effortless. The sleek white design looks clean and modern, and the battery life is impressive. It’s definitely a great upgrade or replacement for any gamer looking for a reliable and well-built controller. Highly recommend!

Stood in like for 20 min to pick up Then when they handed it to me the was a tear in the box - one box had the sticker on top of the tear so you won’t notice right away

The Xbox Wireless Controller in Blue is a fantastic addition to the Xbox controller lineup. With its vibrant and eye-catching blue color, it brings a refreshing and stylish look to your gaming setup. Firstly, let's talk about the build quality. The controller feels solid and well-made, designed to fit comfortably in your hands. The textured grip on the back provides a secure hold, ensuring that even during intense gaming sessions, the controller won't slip out of your grasp. The button placement is ergonomic and intuitive, allowing for seamless gameplay and easy access to all the necessary controls. In terms of performance, the Xbox Wireless Controller excels. The buttons are highly responsive, providing precise inputs and quick response times. The analog sticks offer smooth movement, which is crucial for accurate aiming and precise control in games. Additionally, the triggers and shoulder buttons have a satisfying click and feel, enhancing the overall gaming experience. One of the standout features of this controller is its wireless connectivity. With an impressive wireless range, you can enjoy gaming from your couch without worrying about annoying cables. The wireless connection is strong and stable, ensuring minimal input lag and uninterrupted gameplay. Furthermore, the controller can be easily paired with your console or PC through Bluetooth, making it versatile and compatible with various gaming platforms. Battery life is another significant advantage of the Xbox Wireless Controller. With a single set of batteries, you can play for hours on end before needing a replacement. The controller also features an integrated headphone jack, allowing you to connect your headset directly to the controller for in-game audio and chat. It's worth mentioning that this controller maintains all the features that have made Xbox controllers popular, such as the responsive D-pad, which is excellent for precise directional input. The controller is also compatible with the Xbox Accessories app, allowing for customization and remapping of buttons to suit your preferences. Overall, the Xbox Wireless Controller in Blue is a reliable and visually appealing controller that enhances your gaming experience. With its sturdy build, comfortable grip, responsive buttons, and impressive wireless connectivity, it delivers everything you need for a seamless gaming session. Whether you're an avid gamer or a casual player, this controller is a great investment that offers both style and functionality.