Customer Ratings & Reviews
- Model:
- QAU-00021
- SKU:
- 12730708
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the overall performance, vibrant color, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is praised for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery life and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller. Price is a little ridiculous but still a good controller.
I would recommend this to a friend- Cons mentioned:Stick drift
Stick drift
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All four of my controllers have stick drift..nice.
No, I would not recommend this to a friend Always need an extra!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always have to have a few extra controllers for when friends come along.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Having a few extra controllers around to ensure your friends can join in the action is a great reason to pick up your new Xbox Series X/S Controller. Leave no man or woman behind! We're thrilled you are enjoying your sessions with your new device, and have found it to suit your needs as a next-generation gamer. Thank you for sharing your feedback with us, we appreciate it!
Happy Gaming,
Brad - Xbox Customer Care
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller to use while gaming, still works perfectly.
I would recommend this to a friendGreat Pick Up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller fits in my hand perfectly and has been wonderful.
I would recommend this to a friendXbox controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over priced, but the kids have no complaints on how it functions. Got it as a Christmas gift and it has been used for a month with no complaints.
I would recommend this to a friendX box Remote control
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is serving the purpose it was bought for. My kids love it.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're thrilled your kids are enjoying their new interface! No matter your game or playstyle, we've designed your new Xbox Series X/S Controller to offer our users more of the in-game control they're after. We're happy you and your family have found it to suit your needs! Thank you for sharing your story, we appreciate it. We're happy you are pleased with your purchase!
Happy Gaming,
Brad - Xbox Customer Care
Son loves it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent cont roller works almost. It came with a free 30 day trail for the Xbox.
I would recommend this to a friendReview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great feel and amazing control. Very responsive. I love gaming with control.
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my bf and he loves it. I also bought the warranty as well.
I would recommend this to a friendSolid
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to handle! Doesn’t feel “crowded”. Great controller!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We know having the space to move and interact with your interface can make or break your performance, and have updated the design of your new Xbox Series X/S Controller accordingly. We're thrilled you've noticed the improved spacing and grip textures of your new device! We're happy you love it. Thank you for sharing your thoughts! We appreciate it, and are glad you are pleased with your purchase.
Happy Gaming,
Brad - Xbox Customer Care
Good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for me. No pressure sensitive buttons for the trigger button
I would recommend this to a friendXbox controller
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great light controller for a great machine!! It is a lot like the previous one
I would recommend this to a friend- Pros mentioned:Grip
New Xbox controllers
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left thumb stick broke in less than a week. Textured grip is nice but seems a little weak as far as durability is concerned.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the left thumbstick on your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
USB Upgrade
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Controller. Now works with USB C. Seems very stable in hand
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Omar,
Whether it be the USB-C connectivity it hosts, or simply its reliable performance and comfortable in-hand feel, we're happy to hear you've been enjoying your sessions with your new Xbox Series X/S Controller. We're thrilled you think it's awesome! Thank you for sharing your experience, we appreciate it. We're glad it was a good investment for you.
Happy Gaming,
Brad - Xbox Customer Care
Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product definitely worth your buck. Would suggest to anyone
I would recommend this to a friendController grips make a difference
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good controller and controller grips on the back make a big difference.
I would recommend this to a friendBlue Controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller! Not sure why a different color is $10 more but had to have it.
I would recommend this to a friendWon't stay synced during online games.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller when the bluetooth actually works. It kept desyncing. Returned it for another and that one was even worse.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue using your new Xbox wireless controller with Windows 10 PC through Bluetooth. If you are still experiencing this issue please ensure you have the latest service update for Windows. You can find available Windows updates by going to Settings > Update & Security > Windows Update > Check for Updates on your Windows 10 PC. In some cases, there may be a button that says “View optional updates”, and you may be required to click there to find the update.
Once that is complete you will also need to make sure the controller firmware is up to date by checking for additional updates within the Xbox Accessories app. If you continue to experience a problem, please check with our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Feel
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best controller since the original released. It feels like a bit loose than the original colors ones which feel stiff somedays. Would buy again
I would recommend this to a friend