Customer Ratings & Reviews
- Model:
- EP2-29919/QAS-00001/QAS-00007
- SKU:
- 6430657
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is widely appreciated for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Tilio's Red Controller
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We originally liked this red controller; however after a few months it started to act up and wouldn't work properly. Very disappointed in this product
No, I would not recommend this to a friendIt's a nope from me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.D-Pad is constantly inputting down and left after 4 months. Literally unusable. I don't get why this new, supposedly better, controller is broken yet my 3-year-old base Xbox controller is still in mint condition...
No, I would not recommend this to a friend2 weeks after purchase and its having problems ?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started having drifing button clicking, jittering from this after 2 weeks of purchase. Do not rely on this for any pc/xbox console pvp ranks. Microsoft.com engineers really don't seem to get it for years now.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mikey,
We're sorry there's an issue with your Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Waste of money and no help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this!!! I bought one, great few days of play and nown wont connect to xbox. "Unreturnable" and no help. Thanks for a $60 paper weight. Won't be using best buy anymore. Amazon and ebay make best buy obsolete.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's a connection issue with your Xbox wireless controller. Our team at Xbox Support may be able to help. We recommend troubleshooting the problem here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Do better with shipping
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Package sent in a larger box with no cushion to protect the controller. I receive toys in the mail with bubble wrap. Why would you not put bubble wrap for electronics?? Do better Best Buy. I will be returning this item.
No, I would not recommend this to a friendB button stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The B button stopped working after a couple of uses. Quality feels off from the one that comes with the Xbox.
No, I would not recommend this to a friendMissing package
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even got the package, it said it was ordered at the front door but it wasn't there my parents said they heard the foot steps coming up the stairs and when i woke 20 Minutes later the package is gone
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're very sorry to hear that your delivery is missing. If you haven't already done so, we recommend contacting Best Buy customer service to confirm that the package was delivered and, if it was, to see what to do next. Contact them here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Xbox Customer Care
TRASH
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got 2 NEW Xbox Series X controllers for my new system. Both right sticks drift horribly. By the time I noticed, my return period EXPIRED. Cheap product. TRASH!
I would recommend this to a friendCheap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got 2 NEW Xbox Series X controllers for my new system. Both right sticks drift horribly. By the time I noticed, my return period EXPIRED. Cheap product. TRASH!
I would recommend this to a friendJoystick drift issues ruin it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While Xbox makes a great controller, recent controllers are plagued by joystick drift! This one only lasted me 2 months. Really disappointed.
No, I would not recommend this to a friendNot worth cost
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 7/2021 and already Jan 2022 a button randomly no longer is working. These seem to only last 6 months. Will order again with geek squad so they hopefully do back up the product
No, I would not recommend this to a friendVery Disappointing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really disappointed with this...purchased to give my Xbox One X original controller a break...1 month after warranty is up and the LS is dead...smh
No, I would not recommend this to a friendQuick to fail
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The consile controllers have become an absolute joke to the customers. They're pretty much guaranteed to fail within the 3-6 months.
No, I would not recommend this to a friendI didn't like it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with steam deck... I returned due to this.
No, I would not recommend this to a friendX-Brick Controller
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller bricked itself after 4 months. Good thing I purchased a product protection plan. These controllers are NOT built to last.
No, I would not recommend this to a friendjunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a Microsoft piece of junk. Bluetooth was defective and MS support is terrible. Wasted tons of time attempting to set this up
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible costumer service. I purchased it 3 times and have issues every time. Horrible
No, I would not recommend this to a friend- Cons mentioned:Stick drift
Pure disappointment
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality was crap. This broke and had stick drift almost immediately. So sad I pre-ordered this awesome looking controller.
No, I would not recommend this to a friend Open the open box before you buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it open box no batteries in thereI think the store should check if there's any missing items and open box sales
No, I would not recommend this to a friendThumbstick malfunction
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it new for some reason when im using it my character looks up without me using the thumbstick worst part is return date ended 4 days ago, traash
No, I would not recommend this to a friend