Customer Ratings & Reviews
- Model:
- EP2-29939/QAU-00065/QAU-00001
- SKU:
- 10736243
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is praised for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Poor quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this controller 9/24 and it won’t connect to my Xbox I am pretty disappointed I spent 65$ on one of your products and was defective it’s in brand new shape never dropped or anything I would like this issue resolved please
No, I would not recommend this to a friendGreat Controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice controller works fine. Have an existing elite controller thought this would be a step down but its well built and very responsive.
I would recommend this to a friendSelection of Colors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Microsoft, their controller is compatible with almost anything. Still durable and the inclusion of USB-C is a breath of freeh air.
I would recommend this to a friendWhat Gives
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since I purchased this product I have not been able to use it. I cant connect it to my X-BOX game. Naturally there is no description on how to connect it. Ive owned a number of XBOX game consels and controlers and never experienced this issue before. What gives?
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry there's an issue connecting your new Xbox wireless controller to your console. For instructions on how to connect it, please go here: https://support.xbox.com/en-US/help/hardware-network/controller/connect-a-wireless-controller
Hope that helps,
Chuck
Xbox Customer Care
XBOX CONTROLLER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used it because it was the wrong one that I purchased as a Christmas gift.
No, I would not recommend this to a friendOut with the old
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my boyfriend and when he connected it to play he loved how there’s so much more vibration to it to make it feel more real. And it’s his favorite color.
I would recommend this to a friendRechargeable battery doesn’t fit properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller works fine, but the rechargeable battery/ cover do not fit properly.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that your new Xbox wireless controller hasn't met expectations. If you are using a rechargeable battery designed for Xbox One controllers, it's possible that it will not be compatible with this controller. To make it rechargeable, we recommend getting the Xbox Rechargeable Battery and USB-C Cable for Xbox Series X/S. For more information, go here: https://www.bestbuy.com/site/microsoft-rechargeable-battery-usb-c-cable-for-xbox-series-x-and-xbox-series-s-black/6430661.p?skuId=6430661
Hope that helps,
Chuck
Xbox Customer Care
Nkce grips
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok, i like the new frips that they added onto these models
No, I would not recommend this to a friendGreat controller but my right trigger broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller works great like any other controller. I really like the matte finish on the controller compared to the glossy finish on the controller that came with my series s. But my right trigger has already broken which is very unfortunate. It still works but it doesn’t work like the left trigger.
I would recommend this to a friendDidn't work for me.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My controller has really bad connectivity issues on my Windows 10 PC. I went to Best Buy to request an exchange and they were going to charge me the difference between the sale price I purchased at and regular retail price. This seems like poor practice.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue using your new Xbox wireless controller with Windows 10 PC through Bluetooth. If you are still experiencing this issue please ensure you have the latest service update for Windows. You can find available Windows updates by going to Settings > Update & Security > Windows Update > Check for Updates on your Windows 10 PC. In some cases, there may be a button that says “View optional updates”, and you may be required to click there to find the update.
Once that is complete you will also need to make sure the controller firmware is up to date by checking for additional updates within the Xbox Accessories app. If you continue to experience a problem, please check with our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third remote this year. I seem to need a replacement just after the warranty expires. How convenient for Microsoft. If you buly oneI suggest you get the warranty best buy offers.
No, I would not recommend this to a friendNot worth $
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought June 2nd , stick already has players stopping while trying to play sports games. Not even 6 months old. Best buy says call Xbox.
No, I would not recommend this to a friendcontroller didn't work for long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.controller had stick drift after just 5 or 6 months
No, I would not recommend this to a friendController
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas present for my husband. He hasn’t used it yet. It’s been placed under the Christmas tree however, I’m sure he’ll love it!
I would recommend this to a friendDon't Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give it no stars if i could. The controller's A button starting sticking a month after using it. I called to get it replaced only to find out that i have to bring it into the store to do so. That is not an option for me as its a couple hours away from me. They said they would give me a replacement if i came in but i would need to buy another warranty for the replacement. Lesson learned...won't be shopping here again.
No, I would not recommend this to a friendGreat product, customer service could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly, great control, customer service was okish.
I would recommend this to a friendController
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely overpriced for the controller it’s the same as last year’s
I would recommend this to a friendDon’t count on the Bluetooth
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to play OUTRIDERS on PC. It is not usable for the game unless it’s plugged in. The Bluetooth is horrible. It disconnects every three min. I have verified every driver is updated, Xbox software is installed. Makes this unusable for what I bought it for. I like wireless not being tied to the pc.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue using your new Xbox wireless controller with Windows 10 PC through Bluetooth. Since you've already installed the latest service update to Windows 10, we also recommend making sure the controller firmware is up to date by checking for additional updates within the Xbox Accessories app. If you continue to experience a problem, please check with our team at Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Open Box Controller correct description
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xbox controllers usually have a rough life but with geek squad protection. This product was open box and Best Buy was good with the description and fair with the price.
I would recommend this to a friendSoild
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid controller! Had an issue with it disconnecting at first but if you plug itto a PC or the Xbox you can update it and that resolves the issue
I would recommend this to a friend