Customer Ratings & Reviews
- Model:
- EP2-29939/QAU-00065/QAU-00001
- SKU:
- 10736243
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is praised for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Color
Poor quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left stick started to drift after only two months of regular use. Microsoft needs to really make these more durable. The color looks great.
No, I would not recommend this to a friend Every controller is different, QC may vary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this item because the "X" key was sticky - it wasn't smooth to press and would have a stickiness to it. Haven't had issues with Xbox Controllers out of the box like this before but I was just lucky to get the faulty one.
I would recommend this to a friendNothing to stand in line for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the money, doesn't come close to standing in line for.
No, I would not recommend this to a friendIts a controller
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a controller.. what more do you want me to say. you buy them to play with friends while they're over or as a spare.
I would recommend this to a friend- Cons mentioned:Buttons
Xbox controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since the first day I bought it, it started to malfunction. Gave it a few days and it still was not working. The back buttons and from buttons get stuck .
No, I would not recommend this to a friend Does not work with Apple
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure its fine for Xbox but it is no longer compatible with Apple.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Darbley,
We're sorry that your experience with this controller didn't meet expectations. Apple and Microsoft are working together to bring iOS compatibility to this controller in a future update. We recommend checking with Xbox Wire for updates here: https://news.xbox.com/
Hope that helps,
Chuck
Xbox Customer Care
Don't buy controllers from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it a zero I would no stars It worked for 3 weeks and now I can't return it Don't work batteries won't work on it plugging it in won't work in it either won't even connect to the Xbox comes on
No, I would not recommend this to a friendgaming controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I usually shop Best Buy’s products x my daughter We found the specific game controller I’m happy with the experience
I would recommend this to a friendXbox Controller
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for my original Xbox controller. I am very pleased with it. It was even supplied with batteries.
I would recommend this to a friendController
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The botón A is no work very good I need press to hard and is so pushed
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the A button on your Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. We suggest contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Cheaply made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trigger began sticking almost immediately. Got to the point where the right trigger would stick and had to be pulled to return to its neutral state. Other than that good product but I will definitely be seeking a replacement or a refund as it broke so quickly. Who knows what will break next?
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there is an issue with your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Game on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t like capture button in middle of control my thumb always hits it
I would recommend this to a friendProduct
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy for the money spent I recommended this product
I would recommend this to a friendBUYER BEWARE!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller seemed great at first until i tried using it to game on my windows 10 PC. It constantly disconnects whether it be Wired or via Bluetooth!! Literally unusable!!! Buy the previous version of the xbox one controller instead!!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue using your new Xbox wireless controller with Windows 10 PC through Bluetooth. If you are still experiencing this issue please ensure you have the latest service update for Windows. You can find available Windows updates by going to Settings > Update & Security > Windows Update > Check for Updates on your Windows 10 PC. In some cases, there may be a button that says “View optional updates”, and you may be required to click there to find the update.
Once that is complete you will also need to make sure the controller firmware is up to date by checking for additional updates within the Xbox Accessories app. If you continue to experience a problem, please check with our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Great controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting to get this controller for awhile. Love the color and feel. The controller is smooth and handles well while playing my xbox series x. It's a must buy.
I would recommend this to a friendcool colorway
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool remote, nice to have some variety and stands out better than the black when hunting thru a teens mess for them.
I would recommend this to a friend- Cons mentioned:Buttons
Lasted 1 month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller lasted 1 month and now has a drift in both joysticks. I’m a casual player and have work so I don’t play too often. As the newer controllers and systems get made, they continue to fall in quality.
No, I would not recommend this to a friend Great looking controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking controller! I just needed one to replace one that got the dreaded stick drift and this one did the job.
I would recommend this to a friendNo help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody around to help! Some shopper was helping 3 people! Not good.
I would recommend this to a friendXbox controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item works great! The only thing I dont like is the white back. I wish it was black makes more sense with the colors.
I would recommend this to a friend