Customer Ratings & Reviews
- Model:
- EP2-29939/QAU-00065/QAU-00001
- SKU:
- 10736243
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is praised for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller feels flimsier than previous generations, and the audio jack only works on PC when the USB C cable is plugged in.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that your new Xbox wireless controller hasn't met expectations. If you would like to use the audio jack on your controller when connected to PC, you may also get Xbox Wireless Adapter for Windows 10 to give the same wireless functionality you experience on console. For more information, go here: https://www.bestbuy.com/site/microsoft-xbox-wireless-adapter-for-windows-10-black/6253924.p?skuId=6253924
Hope that helps,
Chuck
Xbox Customer Care
Will not connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.for some reason it will not connect to my xbox. I ve tried everything, it looks cool.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue connecting your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Looks nice, feels comfortable.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was constantly having the controller lose connectivity. 0/10
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a xbox controller for a xbox machine and it wo
No, I would not recommend this to a friend Xbox needs to do better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could buy cheaper at Xbox directly, could be built better for the price, whole controller should be blue
No, I would not recommend this to a friendConnecting to xbox issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the controller constantly is disconnecting from my xbox. really really inconvenient and annoying when im in an online game.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry there's an issue with disconnects on your new Xbox wireless controller. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. We recommend troubleshooting the issue with Xbox Support here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox controller
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller started out really bright but has picked up dirt very easily and does not look nice any more
No, I would not recommend this to a friendDear Microsoft DO BETTER!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Poor quality and no durability. Too expensive to have these issues.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry that you're disappointed with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Horrible quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Poor quality and no durability. Too expensive to have these issues.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's a problem with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Controller
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.broken control with scratches and dirt and expensive
No, I would not recommend this to a friendTriggers stick and were loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this controller for use with my PC and after one (1) day the left trigger (LT) started to stick. Eventually, the sticking got a bit better but the padding on the inside (which made the controller quiet) wore out causing the trigger to be very loud compared to the other side. This was after one (1) day. I ended up returning the controller for a Playstation 5 controller.
No, I would not recommend this to a friendNot of good quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son and he used it one time and it stopped working. Very disappointed.
No, I would not recommend this to a friendPoor Quality / Poor Warranty
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glitchy controller knob with very little use. Warranty is only 90 days
No, I would not recommend this to a friendNever connects.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always issues connecting. Not worth the money to purchase this item
No, I would not recommend this to a friendMore Money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boy loves this controller.But I believe these controllers need to last longer.The old one was only 2 years old.
No, I would not recommend this to a friendGet the warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it get the warranty if you buy it good luck
No, I would not recommend this to a friendBad construction quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every Xbox controller I buy has something wrong with it. On this one the triggers make a strange clicking sound
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, i like how the controller works. Excellent product
I would recommend this to a friendMicrosoft Xbox Controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Supposed to be new, but I could tell the package was opened. Did not work.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Replacement controler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to work hopefully it lasts more than a year
No, I would not recommend this to a friend