Customer Ratings & Reviews
- Model:
- EP2-29939/QAU-00065/QAU-00001
- SKU:
- 10736243
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is praised for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Poorly made product due to quality of parts
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about 4 months. The USB-C port is poorly made and doesn't last long before charging connecting issues start to happen. This is the second controller and the same problem, would not recommend anyone to buy a regular xbox controller as the quality of parts used are terrible and do not last long at all.
No, I would not recommend this to a friendController issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this controller and within 2 months of purchase controller started acting up and glitching out. I cant return because it’s pass the return date but it’s brand new.
No, I would not recommend this to a friendController for xbox s/ x
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good and easy to connect the buttons are very soft
I would recommend this to a friend- Pros mentioned:Overall performance
Same as it ever was.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you’d expect from an XBOX controller…..
I would recommend this to a friend Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great I have had one before this was a replacement and my kids likes it
I would recommend this to a friendNo Apple Support :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased this with intention of using it with AppleTV and Apple Arcade, I didn’t see any indication that this new controller unlike the older version does not support iOS or TvOS. My child was pretty disappointed at Christmas. Might be a great controller, just poor labeling and online advertising or worse not thought through engineering...
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that your new Xbox wireless controller doesn't live up to expectations. Microsoft and Apple are working together to bring iOS support to this controller in the future.
Best,
Chuck
Xbox Customer Care
Trash
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this controller. Myself and my family don't play Xbox often and this controller did not last 7 months. Do yourself a favor and buy something else. When I got a chance to contact Microsoft they recommend I go to a repair shop to get it fixed more money out of my pocket for something that should last longer.
No, I would not recommend this to a friendPoor Controller
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and after a couple of months the controller started acting up and is almost unplayable. At first I just dealt with it because it was just drifting somewhat and now it's just annoying and is just all over the place
No, I would not recommend this to a friendGood Controller.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good controller, it works well. not much else to say.
I would recommend this to a friend- Cons mentioned:Buttons
Disappointing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not durable at all. Buttons stuck within a month of usage.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the buttons on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Cons mentioned:Stick drift
Stick drift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stick drift after a week which makes it a 3 star….
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with the thumbstick on your new Xbox controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as needed. Feels cheaper than older controllers
I would recommend this to a friendAqua
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice controller daughter really likes it a little pricey though
I would recommend this to a friendBox cut
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only draw back as a collector was that the box has a box cut across the top of box.
I would recommend this to a friend- Cons mentioned:Battery life
Don't do it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shuts off while playing would give negative stars if I could
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that you're experiencing an issue with your Xbox wireless controller. Random disconnects can occur for multiple reasons including low battery and competing wireless devices. We recommend troubleshooting the problem with Xbox Support here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Another one.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead. Usually my controllers die because of thumpsticks or dpad. This one just stopped communicating even though it appears to connect. It's ridiculous that these controllers don't even last a year. It's not a Bestbuy problem, it's a Microsoft problem.
No, I would not recommend this to a friendPretty blue drifting controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking controller. Be soft with it though it will get joycon drift
I would recommend this to a friendBuy a different one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent controller when it works. Constantly drops Bluetooth connection
No, I would not recommend this to a friendStopped working after a couple of months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible and disappointed. Stopped working after a couple of months. Xbox won't acknowledge or sync with it. Just me no pets no kids not mistreated
No, I would not recommend this to a friendGood but found it cheaper elsewhere
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked sharp but was more expensive then elsewhere
I would recommend this to a friend