Customer Ratings & Reviews
- Model:
- EP2-29939/QAU-00065/QAU-00001
- SKU:
- 10736243
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is praised for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Please help
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right analogue is funky I need help with replacement
No, I would not recommend this to a friendBroke within 10 uses, in perfect condition.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used it less than 10 times, it is in perfect condition, but will not turn on.
No, I would not recommend this to a friendXbox controller flaws
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working out of nowhere. Cycled power, changed batteries, used a different controller.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete junk! Controller didn’t last a month. They cost way too much not to last.
No, I would not recommend this to a friendXbox Controller
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right analog pans up when not even being used. Havent even had it for 6 months yet.
No, I would not recommend this to a friendBut why?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months the controller failed to turn on. Was great up untill that point.
I would recommend this to a friendMad CUSTOMER
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Burleson best buy SUCKS BIG TIME I WILL NEVER SHOP THERE AGAIN!!!
I would recommend this to a friendUgh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed that a week later when they discounted it they refused to give me the price match!
I would recommend this to a friendNot good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real bad, button get stock and Bluetooth fail since it get disconnected every time.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry there's an issue with your Xbox controller. Our team at Xbox Support may be able to help. Please reach out to them for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a week. Turns the xbox on but unresponsive
No, I would not recommend this to a friendDamaged packaging
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in damaged packaging Directly over an important button on the controller
I would recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Right trigger button sticks bad. Cleaned and still sticks. Not worth even taking back.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the right trigger button on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work on my computer at all Unacceptable i bought this on the 29th and i am disappointed
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Joseph,
We're sorry there's an issue using this Xbox wireless controller. Our team at Xbox Support may be able to help. We recommend troubleshooting the problem here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
wireless function is not working
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless function is not working since the very beginning. Can I apply for an exchange?
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that there's an issue with your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Waste of time and money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Typical Microsoft controller. Thing died on day 2. Now I have to wait 12 weeks for replacement
No, I would not recommend this to a friendPurchase elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sent me an open box instead of a new one, come on now.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a month doesn’t even turn on now.. stopped working right after not returnable
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Horrible product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller breaks too easily. It is almost as if it came broken.
No, I would not recommend this to a friendDont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash doesnt work. It wont work at all i cant connect it to my xbox its so dumb
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue using your new Xbox wireless controller. Our team at Xbox Support may be able to help. Please reach out to them for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Don’t waste your money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely garbage, freezes and drifts and eventually just doesn’t connect to the system
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry to hear there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer warranty from Microsoft. If you're still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care