Customer Ratings & Reviews
- Model:
- EP2-29939/QAU-00065/QAU-00001
- SKU:
- 10736243
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is praised for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Meh, it's OK.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rough edges along the seams, headphone jack is loose and wobbles but works.
I would recommend this to a friendBest Buy Sells Poor "Refurb/Like-New" Products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this controller "open box." The D-pad does not work. Buy new, or buy elsewhere.
No, I would not recommend this to a friendBad quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke right after return period. Thankfully Microsoft took care of the issue for me.
No, I would not recommend this to a friendBad Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery driver threw my package and it's broken
I would recommend this to a friendXbox Controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller stopped working after two weeks. I couldn’t even return it at that point.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a piece of crap. We had it only 2 weeks and 2 buttons on it stopped working
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Ashka,
We're sorry there are issues with your new Xbox wireless controller. If it's within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
very rude
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your employees were rude. I WAS APPALLED AT THE RUDENESS OF YOUR EMPLOYEES
No, I would not recommend this to a friendStarted messing up bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for a few weeks and now its not working. Lags really bad
No, I would not recommend this to a friendWrong controller
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the wrong controller that was ordered for me. I will be taking this back.
No, I would not recommend this to a friendController
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The controller doesn’t work unless I plug it into my computer or have it charging
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your Xbox wireless controller. Our team at Xbox Support may be able to help. We recommend troubleshooting the problem with them here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller has issues , I wouldn’t recommend this purchase
No, I would not recommend this to a friendDo better!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Poor quality and no durability. Too expensive to have these issues.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Idk maybe it was a bad controller that was picked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My turbo button clicks so slow and gets stuck only had this controller for 3 weeks
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If you're unable to exchange it through Best Buy, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Trash controller
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage firmware, keeps disconnecting from multiple games. Look it up
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Gabriel,
We're sorry that there's an issue with the connection on your Xbox wireless controller. Our team at Xbox Support may be able to help! We recommend troubleshooting the problem with them here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Hope that helps,
Chuck
Xbox Customer Care
Not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a “gift” from Best Buy. But it’s defective and I can’t use it.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Lala,
We're sorry there's an issue with your new Xbox controller. If it's still possible, we recommend exchanging it for a new one through Best Buy. Otherwise, our team at Xbox Support may be able to help here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Never worked properly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product hasn't connected properly to system since date of purchase. very unsatisfied.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry if there's an issue with your new Xbox Series X controller. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. We recommend troubleshooting the problem with Xbox Support here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Broke down with very little use
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down with very little use the L stuck not good
No, I would not recommend this to a friendFaulty Controller
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller stopped working suddenly didn’t even last a few months.
No, I would not recommend this to a friendXbox controller
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful controller break so easy Microsoft gotta do better job
No, I would not recommend this to a friendCheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item broke within the first two weeks of using it. Returned the item.
No, I would not recommend this to a friend