Customer Ratings & Reviews
- Model:
- EP2-29939/QAU-00065/QAU-00001
- SKU:
- 10736243
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is praised for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Not sure why unreturnable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not sure why it delivers late and than instantly unreturnable
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry if this Xbox wireless controller doesn't fit your needs. If it's still within Best Buy's return period, we recommend contacting the Best Buy Help Center directly for assistance: https://www.bestbuy.com/site/customer-service/contact/pcmcat1511375025410.c?id=pcmcat1511375025410
Hope that helps,
Chuck
Xbox Customer Care
Xbox Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal. Needed to run an xbox. Would recommend.
No, I would not recommend this to a friendControl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It already stopped working . Need to return it.poor quality
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Design
Bad Controller Broke in 3 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller’s design has a great camo but I only have had the controller for 3 months and it already stopped working no wonder they discontinued this model it was defective.
No, I would not recommend this to a friend Didn’t last as long as I expected
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller didn’t last even a year. It started messing up and sticking after about 10 months of use. I had to purchase my son a new one for his birthday.
No, I would not recommend this to a friendCheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Socks, they broke very quick, this is my 2nd one in 3 weeks
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry there's an issue with your Xbox wireless controller. If it's within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only lasted 2 weeks junk good thing i get the extended warranty
No, I would not recommend this to a friendController durability sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sticks on the controller are already messed up .
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Austin,
We're sorry there's an issue with the thumbsticks on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Broke
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s has already broken the thumb stick came out of it
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Dalton,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this item and they say delivery but I didn't get it
No, I would not recommend this to a friendI hate the dpad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new Dpad is horrible and constantly causes misclicks
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the D-pad on your Xbox wireless controller. In case there's a physical problem with it, we recommend troubleshooting the problem with Xbox Support here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Lost package
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my package was delayed many times and my package was lost.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Were sorry that there was a problem with delivery of your new Xbox wireless controller. We recommend contacting Best Buy Support for assistance here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Overall performance
Controller
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best christmas present from my daughter. Easy to connect. Good all around controller
I would recommend this to a friend No Apple TV support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not allow control of Apple TV although it does pair.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry your new Xbox wireless controller doesn't meet expectations. Compatibility with iOS devices is not available at this time, but Microsoft and Apple are working together to bring this compatibility to you in a future update.
Hope that helps,
Chuck
Xbox Customer Care
Broken left joystick - AGAIN
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a week - third one in one month no return
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with the left thumbstick on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. Reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Xbox one controller
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted abt 2 mths then controller stopped working.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 3 weeks now it keeps turning off and on.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. We recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is defective turns on and off over and over again..
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jordan,
We're sorry there's an issue with your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please contact Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Sturdy built, but problems.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller is glitchy, looses connection frequently.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jen,
We're sorry that there's an issue with your new Xbox wireless controller. Random disconnects can occur for multiple reasons, including low battery and competing wireless devices. We recommend troubleshooting the issue with Xbox Support here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Meh - get a regular one
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh. Looks like they missed the center of mine with the shimmer or whatever they call it. Right half looks cool like picture but the left hand side doesn't look right.
No, I would not recommend this to a friend