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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 35196 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers praise the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is widely appreciated for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1653 Showing 33,041-33,060 of 35,196 reviews
  • Rated 5 out of 5 stars

    The best got better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Xbox controller is the gold standard of controllers ( change my mind ) This latest version improves on an already great game pad. The new d-pad feels awesome

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    broken vibration

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovely controller, but the vibration is broken. it'll vibrate but after a minute or so of not vibrating at all, it stops entirely. and then vibrating eventually returns but as if it's lag. I shoot, couple seconds later. vibrate.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a controller, kinda glitchy tbh but that's not best buys fault.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Xbox Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there was a glitch in the right stick about two weeks after I bought. Should've known from buying an open box product. Don't know how much screening is done when controllers are returned.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Looking Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller except it seems to lose connection on just Bluetooth connection. But getting a wireless adapter seemed to fix the issue other than that pretty good controller.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great but after a few months the analog sticks started to drift pretty badly.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    Solid Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid controller, works well but longterm hardcore gamers will see issues longer term.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Need to be made better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are always having to replace or use our warranty on these controllers

    I would recommend this to a friend
  • Cons mentioned:
    Buttons

    Rated 1 out of 5 stars

    Do not buy this garbage

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this controller about 3 months ago now it dosnt work anymore when i try play fifa controlers buttons preseed evrywhere if you want to mobe right its jumps to the left or down you cant contol anymore i cant return this garbage anymore

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves this controller. Its not too big or small. Perfect for all his gaming. His fav part is the bluetooth. This price is a little steep for a controller but its worth it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Truly Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good quality. My sticks malfunction and drift. I very disappointed. It feels like its been refurbished. What a waste of my money.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still waiting for Xbox to catch up with the new PlayStation controllers and even with this one they're not there yet. Not a bad controller in any way but sort of feel plasticky and I discovered sweaty palms can still be an issue. Buttons on the controller and the speed of it works as it should.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap quality for $60

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quick share button and the type C charger port is a nice change but the triggers on the one I recieved could physically move left and right which allowed them to catch on some type of lip inside the controller. You can feel the cheap quality of the controller itself but the triggers are a dealbreaker. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're sorry that your Xbox wireless controller isn't meeting expectations. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rated 3 out of 5 stars

    No difference than the last gen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice controller but it's the same if you have an older xbox model so can only go 3 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First controller that came with the system developed joycon drift after less than a year of minimal use. Hopefully this one holds up better

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap. Very cheap. The entire controller is made with cheap scratchy plastic. It's light and still uses AA batteries. Less than 2 months of light use and the left trigger is already sticking. Save your money. Buy a third party controller.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Quality is just not there anymore

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers break way too easily compared to the older generation ones. I have gone through four this year alone.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average, not outstanding.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left trigger is already sticking, haven’t had it a month. Otherwise, good controller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Original XBox controller came as free addition to TV purchase. A bonus feature is that I could sync it to my TV instead of a game console.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 1 out of 5 stars

    Stick Drift

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After slightly less than three months of use by a seven-year-old, the right stick has a severe drift that no amount of calibrating has been able to correct. Such a shame, since I love the color. None of my other official Xbox controllers have this issue.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Freddy,

      We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft