Customer Ratings & Reviews
- Model:
- EP2-29939/QAU-00065/QAU-00001
- SKU:
- 6430660
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the overall performance, color accuracy, and ergonomic grip of this controller, which many users find both aesthetically pleasing and easy to use. While the device is widely appreciated for its seamless connectivity and impressive compatibility, some users have noted concerns regarding battery longevity and occasional issues with stick drift or button responsiveness. Overall, the product is highly regarded for its design and value, making it a popular choice despite these minor technical drawbacks.
This summary was generated by AI based on customer reviews.
Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son keeps breaking his controllers or they stop working.
I would recommend this to a friendController
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an ok controller. I just wish they would last longer thank 2 years.
I would recommend this to a friendDisappointed
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for a gift...after a month they said it quit working.
No, I would not recommend this to a friendmediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the side keys were a little sticky. Brought brand new, not sure the issue.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry there's an issue with the buttons on your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
controller didn't work for long
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.controller had stick drift after just 5 or 6 months
No, I would not recommend this to a friendExcellent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I shop on Best Buy almost 19 years. All my laptop, tv , I Apple pod, printer , Apple watch , washers, always I’m happy , Xbox, PlayStation, games , gift cards
I would recommend this to a friendQuality is sad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year and the drift in the thumb stick is horrible. Very disappointed in the durability.
No, I would not recommend this to a friendGood controller to wait on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good controller and worthy of 5 stars, BUT it seems to like to disconnect randomly on my windows 10 laptop for seconds or even a minute at times. It’s super frustrating as well, which is why I cannot recommend this until that gets fixed.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Jason,
We're sorry that there's an issue using your new Xbox wireless controller with Windows 10 PC through Bluetooth. If you are still experiencing this issue please ensure you have the latest service update for Windows. You can find available Windows updates by going to Settings > Update & Security > Windows Update > Check for Updates on your Windows 10 PC. In some cases, there may be a button that says “View optional updates”, and you may be required to click there to find the update.
Once that is complete you will also need to make sure the controller firmware is up to date by checking for additional updates within the Xbox Accessories app. If you continue to experience a problem, please check with our team at Xbox Support for assistance here: https://beta.support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Can’t head in headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t really hear my headphones only on this controller. Work fine with all my others. It’s like I can only get the volume half way. Thinking it’s a glitch with this controller but I’m outside the return period.
No, I would not recommend this to a friendCheep
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok very exspive made cheep not wort the value for it
No, I would not recommend this to a friendXbox one controller utter garbage
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two controllers and both of them started having issues where the buttons would miss performing the action. It degraded to the point you couldn’t even load a game because the thumb stick would dance all over the screen and the A button stopped working completely.
No, I would not recommend this to a friendXbox one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It glitches. Circular bottom gets stock. Very soon to start getting bad.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello Sandra,
We're sorry that there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://beta.support.xbox.com/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
They should really drop the price more
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue I have with these are they wear out so quickly
I would recommend this to a friendBoth extra controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Same controller but no cable! Ugh! This cost $67 I think.
No, I would not recommend this to a friendNx gn game weakkkk!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash iono y xbx fed ths trsh 2 meh freal yo .. literally same controller from the s n 1x omm thy nnda qt cppn fkoh bncha goofyssss nxt gn game weak assfuh bruh nxt gn grips da only upgrde et gt ths it Kp yo old no anlg grip having ahs controler dis da sme jit dnt b a goofy now smfh bro dzz ntz
No, I would not recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good average product purchase for my Xbox and work just good.
I would recommend this to a frienddisconnecting issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought two of these for xbox one they disconnect when playing a game and im not actively hitting buttons after about 10 seconds sometimes less. if im hitting buttons it doesnt do it but it does get annoying because i have to hit A everytime to reconnect so if im spectating someone it pops up on screen
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're sorry there's an issue with the connection of your new Xbox wireless controller. Random disconnects may occur for multiple reasons, including low battery and competing wireless devices. We recommend troubleshooting the problem with Xbox Support here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trigger stuck all the time, Bluetooth worked well, ended up exchanging it
I would recommend this to a friendGaming son
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sons must haves, wireless controller for Xbox. He likes to be able to sit away from his Xbox, comfortable in his chair or bed.
I would recommend this to a friendGreat basic controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great controller , ergonomic , big enough for large hands but still small enough for smaller ones . Overall a great design .
I would recommend this to a friend