Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1172 reviews
(1,172 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 5 out of 5 stars
Son approved
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this control for my son, he loves it. Great value.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 5 out of 5 stars
A great backwards/forwards compatible controller.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an incredibly responsive, and comfortable controller.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 4 out of 5 stars
Good controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good controller but joystick came apart soon after purchase. Easy exchange.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 5 out of 5 stars
Does the job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a Xbox controller and it’s not at a bad price.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 2 out of 5 stars
box was heavily damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller works and the only reason it has 2 stars but the box was heavily damaged and it looked like it was used because it was missing the batteries and the wire was tangled
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry that your new Xbox wireless controller didn't meet expectations. If this controller was purchased brand new, we recommend contacting Best Buy customer service for assistance here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Xbox Customer Care
Rated 5 out of 5 stars
Works Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a wired controller and this did the trick.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 5 out of 5 stars
Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best gaming controllers got even better.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey Chris,
We're happy to hear you started with high expectations, and even happier to know we surpassed them with your new Xbox Series X/S Controller! Whether it be the improved grip textures, optimized user interface, or simply the reliable functionality it hosts, there's a lot to love about your new device. We're excited you've found it to be a beneficial addition to your gaming setup! Thank you for taking some time to share your thoughts with us. We appreciate it!
Happy Gaming,
Brad - Xbox Customer Care
Rated 4 out of 5 stars
Right trigger issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right trigger is already not working correctly, not happy :(
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 5 out of 5 stars
Well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service if l recommend you buy online here
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 3 out of 5 stars
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking controller really love it so far good
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 4 out of 5 stars
Nice Contoller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid contoller. Nice button and joy stick action.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 3 out of 5 stars
Knock off??
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feels like a cheap knock off version. The Dpad isnt smooth at all, dont get me wrong, works great but I cant help but the feel and texture of it are exactly like a cheap knock off from GameStop.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 3 out of 5 stars
Sticky triggers
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a really good controller. But, the right trigger turned sticky because of the gum inside the controller. It was a design flaw. I faced the same issue last time.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 4 out of 5 stars
Game stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for intended purpose! Standard pricing.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 3 out of 5 stars
Used Controller Sold as New
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sent me an open box used controller but also gave me a partial refund so I can't complain much. Controller has some slight scuffs on it but everything works well and the controller feels great to hold. Overall decent purchase.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 2 out of 5 stars
Nothing special and they aren’t built to last
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen capture button in the middle is actually quite annoying. I find myself accidentally hitting it when i didn’t want to. It also wouldn’t work with my headset even after doing updates. The headset works with all of my other controllers, but the volume functions wouldn’t respond. I returned it, but there weren’t any in stock to be able to tell if it was the controller or their firmware that was the issue. These controllers are nothing special and really aren’t built to last. I bought an elite controller and had to return it twice. I even had the Best Buy service plan, but still had to keep buying the plan every time the controller died. I gave up after the second replacement.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 1 out of 5 stars
Paid full price and was sent a used controller
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not only was this product delivered a week late, it also isn't even a new item even though I paid the full price for it. The box was clearly damaged/scuffed, no plastic wrapping whatsoever, the cable was completely unfurled, and there was hair and dead skin on the controller, disgusting. Also on the label it says it was shipped from "Return Center".... Truly disappointed and probably won't be purchasing anything from Best Buy anymore.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 3 out of 5 stars
Make sure to buy the protection plan! Ur welcome!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I swear these controllers only last like 3-6 months. There is always a toggle drift or the rb stops working for no reason at all. It's the strangest thing. Make sure you buy the protection. You'll need it!
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 1 out of 5 stars
Was sold a return item w/o being made aware .
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a used item For full price. Product works fine so far but I’m sure who ever bought the controller and then returned it was to get the free game pass that comes in the box . I tried signing up but the code was already used.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 3 out of 5 stars
Slightly disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like the previous generation dont see a difference. Also this open box was missing the cable the box says controller and cable. But no cable. So customer service was not observant on the return
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friend






