Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1172 reviews
(1,172 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Rated 4 out of 5 stars
Good controller, flimsy cable toward type c end.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give it a 4 star only because of the cord/cable that comes with it becomes a bit flimsy toward the Type C insertion point of the controller. Other than that, so far it's been a great controller.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 3 out of 5 stars
Open Box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with noticeable signs of use, but as expected.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 1 out of 5 stars
Didn’t last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stick drift happened so soon with so little use, has completely soured me on these controllers.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 1 out of 5 stars
Won’t connect via wired connection to any pc
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this over a year ago as an open box item and just now decided to try it out, only to discover that it won’t connect to any windows 10 PC through the usb cable. I tried multiple ports and cables, and none of them resolved the issue. I updated my usb drivers, but that didn’t resolve the issue either. I’m really frustrated and disappointed.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 2 out of 5 stars
Possibly refurb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this new for curbside pickup. When I got home I noticed the tape didn’t seem like the original and the cable that comes included wasn’t even wrapped up, it was just in the box loose.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mary,
We're sorry that your experience with this Xbox wireless controller didn't meet expectations. If it's still within Best Buy's return period, we recommend exchanging it for a new one.
Hope that helps,
Chuck
Xbox Customer Care
Rated 1 out of 5 stars
Controller is fine service is crap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever ordering online. I’ve had so many retailers have a simple address change link or even call me. I forgot to write unit 1 and never arrived. And their same day delivery took a full week to even get processed. Worst ever no wonder they are going out of business! I used to love Best Buy but it’s just a crap company hanging on
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 1 out of 5 stars
no batteries
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.says it comes with batteries - it doesnt. havent tried the controller cause i lit cant because the batteries were not included
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 2 out of 5 stars
Defective controller.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller broke after 2 months of using it. I didn't drop it. I didn't do anything that would damage it but now the left thumb stick doesn't work properly.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed after less than 30 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Right stick started drifting/jumping down after less than 30 days. No better than much cheaper alternatives.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 1 out of 5 stars
This controller is trash, don't buy it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for exactly 156 days. After that, it started to randomly disconnect, which is in no way desired while playing. Manufacturer's warranty is for only 90 days. I suppose one could pay extra to get the extended warranty. Or one could pay the same price for a competing product that will last more than 6 months.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Chris,
We're sorry there's an issue with your Xbox controller. Random disconnects may occur for multiple reasons, including low battery and competing wireless devices. First, we recommend making sure that its firmware is updated to the most recent version, and that your Xbox console or Windows 10 PC is likewise updated. If that doesn't help, please troubleshoot the problem here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Rated 1 out of 5 stars
Meh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Updated the firmware, but this controller still doesn't work correctly. Running through bluetooth and it doesn't register button presses. Directly wired it'll work, but only if you start the game plugged in. If you started plugged in, then you can then unplug and the wireless works. This workaround only worked for Steam titles. My xbox 360 controller works for all games on Steam and non Steam titles, so going back to that.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 4 out of 5 stars
Good controller with design flaws
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great feeling controller but the longevity on this model has been poor. Now on my third one in three years with fairly minimal use
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 1 out of 5 stars
New controller, used in open box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this new and recieved a used controller in an open box. The security seal had been cut. The controller is covered in dust. The cord is not wouund up neatly. I can't even return it, because I put off opening the box from the post office it shipped in, because the spare controller wasn't needed yet
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 5 out of 5 stars
Great for PC games.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller works great on PC games that support it. No wireless connection to deal with.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 2 out of 5 stars
Xbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Codes on the inside are already used, and joysticks may came used to
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 5 out of 5 stars
better than the xbox 360 controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on my pc, great upgrade from my worn out xbox 360 controller.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 2 out of 5 stars
Seriously?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller lifespan about the same as the old Atari controllers. Plastic junk.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 5 out of 5 stars
Works on PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to use on PC wotks great. Connected it via Bluetooth.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
I would recommend this to a friendRated 2 out of 5 stars
X-box controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had controller little of 30 days now it’s now working.
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendRated 2 out of 5 stars
Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah I'm just about to return that remote because sometimes it works sometimes it don't so I'll have to buy another controll
This review is from Microsoft - Xbox Wireless Controller + USB-C Cable for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Carbon Black + USB-C
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Our team at Xbox Support may be able to help! We recommend contacting them for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care






