Customer Ratings & Reviews
- Model:
- EP2-29943/1V8-00001
- SKU:
- 12100427
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Left stick sticking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left stick is getting stuck when I use it. I bought this a month and a half ago and now I can't return it. My Xbox 360 controller that I've owned for years never had this happen. Just the battery case went bad on it. Not sure what I will do now.
No, I would not recommend this to a friendeh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.feels great but came to be defective. so that why it's only fair.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Larry,
We’re sorry that there’s an issue with your new Xbox wireless controller. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Not my favorite
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best controller out there pretty cheap feeling.
I would recommend this to a friendTerrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 30 hours of normal use a month after buying, how convenient. Do not buy.
No, I would not recommend this to a friendBad purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't sync with next Xbox one s out if the box. Major issues. Purchased brand new. Affected certain features on the Xbox one s. Would not recommend this controller.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry there's an issue connecting your new Xbox controller. Our team at Xbox Support may be able to help. Please reach out to them for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Bought new but received used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy sells used products and market them as new, any codes that was included were used
No, I would not recommend this to a friendI expected better from Microsoft
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even make it a year...Right control stick drifting up and down. Tried all the Fixes and nothing worked. It is now labeled and in a bag for possible future repair. (Don't have time)
No, I would not recommend this to a friendCrap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months in and the controller stopped working. It turns on but none of the controls work
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got my controller and it was broken right out of the box. I put batteries in it and plugged it in with the cable and still nothing. Power was unable to get to the controller and turn it on for some reason.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry there's an issue with your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please contact Xbox Support for assistance under its manufacturer warranty here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
over value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It brakes quick. This is my 5th controller, The warranty is not good
No, I would not recommend this to a friendController is pre-owned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent me a damaged, opened box with a used controller and cable inside. Clearly just repackaged a return and sold it as new.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Brian,
We're sorry that this Xbox wireless controller didn't meet expectations. If it's within Best Buy's return period, we recommend exchanging it for a new one. Best Buy customer service may be reached here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Xbox Customer Care
1 bad button means I have to get a new controller
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RB button gave out in less than a year, about 400 hours of use. If this is the quality they offer, get something else.
No, I would not recommend this to a friendNot as durable as I'd like
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left bumper always breaks. Other than that, it's a great controller.
I would recommend this to a friendPoor Build Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left bumper broke within 3 days. Garbage quality. Do not buy. Invest in a nicer, sturdier controller.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with the left bumper on your Xbox wireless controller. If it's within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Broken hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great store great employees but the controller was broken
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry there's a problem with your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
DO NOT BUY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant disconnection issues. Laggy input for iOS. No real solution as of review.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. We recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Requested Gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a Christmas gift for my grandson. It was to replace a controller with a faulty plug, plus he wanted a longer cord. He was very happy to receive this controller as a gift and is eager to use it.
I would recommend this to a friendBluetooth without dongle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When using the included usb-c cable, this controller works flawlessly. When connecting via bluetooth to my X570 motherboard, it will briefly disconnect about once every 10 minutes at a distance of 16 feet.
I would recommend this to a friendGreat Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great controller had it for over 3 months so far so good i love it
I would recommend this to a friendGreat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and love that it came with a chord for when we run out of batteries
I would recommend this to a friend