Customer Ratings & Reviews
- Model:
- EP2-29943/1V8-00001
- SKU:
- 6436824
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the quality, ease of use, and compatibility of the Xbox Wireless Controller. Many appreciate the included USB-C cable and the comfortable grip. Some customers have expressed concerns regarding battery life, while others have reported issues with stick drift. There were also a few complaints about the condition of the received controller and the feel of the buttons.
This summary was generated by AI based on customer reviews.
Good controller for Xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good controller for Xbox. Only issue is hard core gamers these start to break down after about 6 months or so, so get the BB warranty replacement and you will be fine.
I would recommend this to a friend- Cons mentioned:Condition
Used but paid for full price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controllers good but I paid full price and it seemed to be used when it arrived.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that this Xbox wireless controller didn't meet expectations. Unless otherwise specified, this controller should be sold brand new. If it's within Best Buy's return period, we recommend exchanging it for a new one.
Hope that helps,
Chuck
Xbox Customer Care
- Pros mentioned:Grip
Xbox remote
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice remote to play with. Has a nice grip and touch.
I would recommend this to a friend - Pros mentioned:Overall performance
Feels Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best controller to date I recommend picking one up.
I would recommend this to a friend Overall good Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The X button sticks when i use it, whenever i try to clip something the controller disconnects. Hood controller when you get used to those 2 things but as of right now i’m planning on returning and getting a new one to see if it’s persistent.
I would recommend this to a friendI expected a little more
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cable not as durable as I'd like, but the controller mostly works well. Occasionally has to be unplugged and reset.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year of use I need to buy a new one. I think that the quality of the controller are really bad.
No, I would not recommend this to a friendAverage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheaply made. Buttons kind of stick every so often. But it works well for PC gaming An actual xbox console controller feels better
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with the buttons on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Cool Design, Button stuck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New style is pretty cool, but the A button seem to stick and after a week hoping it would loosen up, we returned it and bought the older model.
No, I would not recommend this to a friendNeed new game code as received 1 was already used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, I am disappointed with the game code, when I tried using it, it showed that it was already used. Not able to return the product now but yeah that was not expected at all. Can anything be done to get a new code?
I would recommend this to a friendLasted 7 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked 7 months before left joystick started “wandering”.
No, I would not recommend this to a friendEh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller is okay, box came like it was already opened and cable was just thrown inside. Doesn’t feel new.
No, I would not recommend this to a friendDidn’t last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stick drift happened so soon with so little use, has completely soured me on these controllers.
No, I would not recommend this to a friendFine, but could improve.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the three controllers I’ve had for my Xbox Series S, two of them (including this one) have had major issues with sound and drift. All three have had stick drift issues. Hoping they get better controllers soon, as they’re not the best for daily gamers.
No, I would not recommend this to a friendalright but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent controller but hard to have 1 finger on each of the top buttons on both sides and also randomly disconnects from my pc
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there are issues with your Xbox wireless controller. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Good controller but....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller works well but the original package was completely destroyed and all of it looked like it was used.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're glad that your new Xbox controller is working well for you, but sorry that it didn't arrive in a satisfactory state. If there is an issue with the controller, or you would like undamaged packaging, we recommend contacting Best Buy customer service for an exchange.
Hope that helps,
Chuck
Xbox Customer Care
Misleading details
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but it’s missing the rechargeable battery pack. I specifically asked a Best Buy employee if it was included since this was a gift and they told me it surely was included. Although I was sad to find out the pack was not included and batteries needed to be purchased later.
I would recommend this to a friendGood controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good controller just didn't recognize that it doesn't come with a rechargeable battery.
I would recommend this to a friendGood while is last
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year, left stick can't detect forward push.
I would recommend this to a friendNot bad but not great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest quality. It has some quirks but what can you do?
I would recommend this to a friend