Customer Ratings & Reviews
- Model:
- EP2-29943/1V8-00001
- SKU:
- 6436824
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, ease of use, grip, and compatibility of the Xbox Wireless Controller. Many appreciate the inclusion of the USB-C cable and the comfortable feel of the controller. Some customers have expressed concerns regarding battery life, stick drift, and price. A few have reported issues with the controller's condition upon arrival and the feel of the buttons.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Feels Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best controller to date I recommend picking one up.
I would recommend this to a friend Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels cheaply made. Buttons kind of stick every so often. But it works well for PC gaming An actual xbox console controller feels better
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with the buttons on your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. If it's still within the warranty period, we recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
I expected a little more
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cable not as durable as I'd like, but the controller mostly works well. Occasionally has to be unplugged and reset.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year of use I need to buy a new one. I think that the quality of the controller are really bad.
No, I would not recommend this to a friendCool Design, Button stuck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New style is pretty cool, but the A button seem to stick and after a week hoping it would loosen up, we returned it and bought the older model.
No, I would not recommend this to a friend- Cons mentioned:Condition
Came Broken With White Marks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product as a new (NOT used) product, it came broken, unable to turn on, and it had bite, scratch and paint marks on the controller.
No, I would not recommend this to a friend Overall good Controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The X button sticks when i use it, whenever i try to clip something the controller disconnects. Hood controller when you get used to those 2 things but as of right now i’m planning on returning and getting a new one to see if it’s persistent.
I would recommend this to a friendalright but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent controller but hard to have 1 finger on each of the top buttons on both sides and also randomly disconnects from my pc
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there are issues with your Xbox wireless controller. Our team at Xbox Support may be able to help. We recommend contacting them for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Good controller but....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller works well but the original package was completely destroyed and all of it looked like it was used.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're glad that your new Xbox controller is working well for you, but sorry that it didn't arrive in a satisfactory state. If there is an issue with the controller, or you would like undamaged packaging, we recommend contacting Best Buy customer service for an exchange.
Hope that helps,
Chuck
Xbox Customer Care
Lasted 7 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked 7 months before left joystick started “wandering”.
No, I would not recommend this to a friendFine, but could improve.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the three controllers I’ve had for my Xbox Series S, two of them (including this one) have had major issues with sound and drift. All three have had stick drift issues. Hoping they get better controllers soon, as they’re not the best for daily gamers.
No, I would not recommend this to a friendNeed new game code as received 1 was already used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, I am disappointed with the game code, when I tried using it, it showed that it was already used. Not able to return the product now but yeah that was not expected at all. Can anything be done to get a new code?
I would recommend this to a friendGood controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good controller just didn't recognize that it doesn't come with a rechargeable battery.
I would recommend this to a friendMisleading details
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but it’s missing the rechargeable battery pack. I specifically asked a Best Buy employee if it was included since this was a gift and they told me it surely was included. Although I was sad to find out the pack was not included and batteries needed to be purchased later.
I would recommend this to a friendGood while is last
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a year, left stick can't detect forward push.
I would recommend this to a friendNot bad but not great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the greatest quality. It has some quirks but what can you do?
I would recommend this to a friendEh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller is okay, box came like it was already opened and cable was just thrown inside. Doesn’t feel new.
No, I would not recommend this to a friendWon’t recharge the battery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking for a cable to charge a rechargeable battery. Sold out everywhere. Thought this might do the trick but no, it only powers the controller it WON’T recharge a Microsoft rechargeable battery. None of the reviews or info online would tell you this. Had to purchase and experiment myself.
No, I would not recommend this to a friendPlug-it-in and GO!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While wireless is the mainstream, being able to have the backup wired option is great. Especially PC if you want that connection, and not worrying about battery power. Simple connection for your needs
I would recommend this to a friendnice design, BUT...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.X button sticks/broken; geek squad won't pick up the phone for a swap out
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there are issues with your Xbox wireless controller. If you're unable to exchange the controller with Best Buy, our team at Xbox Support may be able to help. Contact them here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care