Customer Ratings & Reviews
- Model:
- EP2-29943/1V8-00001
- SKU:
- 6436824
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance, ease of use, grip, and compatibility of the Xbox Wireless Controller. Many appreciate the inclusion of the USB-C cable and the comfortable feel of the controller. Some customers have expressed concerns regarding battery life, stick drift, and price. A few have reported issues with the controller's condition upon arrival and the feel of the buttons.
This summary was generated by AI based on customer reviews.
Possibly refurb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this new for curbside pickup. When I got home I noticed the tape didn’t seem like the original and the cable that comes included wasn’t even wrapped up, it was just in the box loose.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Mary,
We're sorry that your experience with this Xbox wireless controller didn't meet expectations. If it's still within Best Buy's return period, we recommend exchanging it for a new one.
Hope that helps,
Chuck
Xbox Customer Care
Controller is fine service is crap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever ordering online. I’ve had so many retailers have a simple address change link or even call me. I forgot to write unit 1 and never arrived. And their same day delivery took a full week to even get processed. Worst ever no wonder they are going out of business! I used to love Best Buy but it’s just a crap company hanging on
I would recommend this to a friend- Cons mentioned:Battery life
no batteries
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.says it comes with batteries - it doesnt. havent tried the controller cause i lit cant because the batteries were not included
I would recommend this to a friend Defective controller.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller broke after 2 months of using it. I didn't drop it. I didn't do anything that would damage it but now the left thumb stick doesn't work properly.
No, I would not recommend this to a friend- Cons mentioned:Price
Failed after less than 30 days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Right stick started drifting/jumping down after less than 30 days. No better than much cheaper alternatives.
No, I would not recommend this to a friend This controller is trash, don't buy it.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for exactly 156 days. After that, it started to randomly disconnect, which is in no way desired while playing. Manufacturer's warranty is for only 90 days. I suppose one could pay extra to get the extended warranty. Or one could pay the same price for a competing product that will last more than 6 months.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Chris,
We're sorry there's an issue with your Xbox controller. Random disconnects may occur for multiple reasons, including low battery and competing wireless devices. First, we recommend making sure that its firmware is updated to the most recent version, and that your Xbox console or Windows 10 PC is likewise updated. If that doesn't help, please troubleshoot the problem here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Meh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Updated the firmware, but this controller still doesn't work correctly. Running through bluetooth and it doesn't register button presses. Directly wired it'll work, but only if you start the game plugged in. If you started plugged in, then you can then unplug and the wireless works. This workaround only worked for Steam titles. My xbox 360 controller works for all games on Steam and non Steam titles, so going back to that.
No, I would not recommend this to a friendGood controller with design flaws
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great feeling controller but the longevity on this model has been poor. Now on my third one in three years with fairly minimal use
I would recommend this to a friendNew controller, used in open box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this new and recieved a used controller in an open box. The security seal had been cut. The controller is covered in dust. The cord is not wouund up neatly. I can't even return it, because I put off opening the box from the post office it shipped in, because the spare controller wasn't needed yet
No, I would not recommend this to a friendGreat for PC games.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This controller works great on PC games that support it. No wireless connection to deal with.
I would recommend this to a friendXbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Codes on the inside are already used, and joysticks may came used to
No, I would not recommend this to a friendbetter than the xbox 360 controller
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great on my pc, great upgrade from my worn out xbox 360 controller.
I would recommend this to a friendSeriously?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Controller lifespan about the same as the old Atari controllers. Plastic junk.
No, I would not recommend this to a friendX-box controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had controller little of 30 days now it’s now working.
No, I would not recommend this to a friendController
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah I'm just about to return that remote because sometimes it works sometimes it don't so I'll have to buy another controll
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that there's an issue with your Xbox wireless controller. Our team at Xbox Support may be able to help! We recommend contacting them for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Works on PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it to use on PC wotks great. Connected it via Bluetooth.
I would recommend this to a friend- Cons mentioned:Price
Controller Xbox
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charger port broke not too happy about that. This controller is expensive
No, I would not recommend this to a friend - Cons mentioned:Condition
Used controller
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They gave me a used controller, thanks…………………………..
No, I would not recommend this to a friend - Cons mentioned:Bumpers
Not Made To Last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for one year and then one of the bumpers failed.
No, I would not recommend this to a friend weak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better than third party controllers. Right bumper became non functional after just a month of use.
No, I would not recommend this to a friend