Customer Ratings & Reviews
- Model:
- EP2-29943/1V8-00001
- SKU:
- 6436824
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the quality, ease of use, and compatibility of the Xbox Wireless Controller. Many appreciate the included USB-C cable and the comfortable grip. Some customers have expressed concerns regarding battery life, while others have reported issues with stick drift. There were also a few complaints about the condition of the received controller and the feel of the buttons.
This summary was generated by AI based on customer reviews.
Bad purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't sync with next Xbox one s out if the box. Major issues. Purchased brand new. Affected certain features on the Xbox one s. Would not recommend this controller.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry there's an issue connecting your new Xbox controller. Our team at Xbox Support may be able to help. Please reach out to them for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Crap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months in and the controller stopped working. It turns on but none of the controls work
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got my controller and it was broken right out of the box. I put batteries in it and plugged it in with the cable and still nothing. Power was unable to get to the controller and turn it on for some reason.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry there's an issue with your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please contact Xbox Support for assistance under its manufacturer warranty here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
over value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It brakes quick. This is my 5th controller, The warranty is not good
No, I would not recommend this to a friend1 bad button means I have to get a new controller
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.RB button gave out in less than a year, about 400 hours of use. If this is the quality they offer, get something else.
No, I would not recommend this to a friendController is pre-owned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent me a damaged, opened box with a used controller and cable inside. Clearly just repackaged a return and sold it as new.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Brian,
We're sorry that this Xbox wireless controller didn't meet expectations. If it's within Best Buy's return period, we recommend exchanging it for a new one. Best Buy customer service may be reached here: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Xbox Customer Care
Not as durable as I'd like
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left bumper always breaks. Other than that, it's a great controller.
I would recommend this to a friendPoor Build Quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left bumper broke within 3 days. Garbage quality. Do not buy. Invest in a nicer, sturdier controller.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with the left bumper on your Xbox wireless controller. If it's within Best Buy's return period, we recommend exchanging it for a new one. Otherwise, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty
Hope that helps,
Chuck
Xbox Customer Care
Broken hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great store great employees but the controller was broken
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello there,
We're sorry there's a problem with your new Xbox wireless controller. If it's still within Best Buy's return period, we recommend exchanging it for a new one. If that's not possible, please reach out to Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
DO NOT BUY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant disconnection issues. Laggy input for iOS. No real solution as of review.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry there's an issue with your Xbox wireless controller. Every new Xbox controller comes with a 90-day limited manufacturer's warranty from Microsoft. We recommend contacting Xbox Support for assistance here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution
Hope that helps,
Chuck
Xbox Customer Care
Requested Gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a Christmas gift for my grandson. It was to replace a controller with a faulty plug, plus he wanted a longer cord. He was very happy to receive this controller as a gift and is eager to use it.
I would recommend this to a friend- Pros mentioned:Usb-c cable
Bluetooth without dongle
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When using the included usb-c cable, this controller works flawlessly. When connecting via bluetooth to my X570 motherboard, it will briefly disconnect about once every 10 minutes at a distance of 16 feet.
I would recommend this to a friend Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great controller had it for over 3 months so far so good i love it
I would recommend this to a friend- Pros mentioned:Usb-c cable
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and love that it came with a chord for when we run out of batteries
I would recommend this to a friend - Pros mentioned:Overall performance
Great value!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well! No issues! I liked that it came with a cord for wired use.
I would recommend this to a friend - Pros mentioned:Overall performance
X box controller
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item arrived in a timely fashion and has functioned as expected. Pleased with our purchase.
I would recommend this to a friend - Pros mentioned:Grip
great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good controller, good grip and buttons are smooth
I would recommend this to a friend Worth sixty bucks.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controller works great, feels like it'll last a good long while
I would recommend this to a friend- Pros mentioned:Compatibility
Finally!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my PC. Love it! Upgraded from the Logitech F310, that I bought several years ago. Gave that one to my sibling.
I would recommend this to a friend Well designed controller
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This XBox Series X controller is a huge improvement from the previous generation controller, the D-Pad is much better for games that use it and the durability of the shoulder buttons have held up much better than my previous XBox One controller. Quality of the controller reminds me of the XBox 360, haven't experienced any creaking plastic or squeaks from the shoulder buttons.
I would recommend this to a friend