Customer Ratings & Reviews
- Model:
- EP2-29943/1V8-00001
- |
- SKU:
- 6436824
Customer reviews
Rating 4.6 out of 5 stars with 1157 reviews
(1,157 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the quality, ease of use, and compatibility of the Xbox Wireless Controller. Many appreciate the included USB-C cable and the comfortable grip. Some customers have expressed concerns regarding battery life, while others have reported issues with stick drift. There were also a few complaints about the condition of the received controller and the feel of the buttons.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great and just what I expected p. It was I bit stiff at first but then you can work it.
I would recommend this to a friend Rated 5 out of 5 stars
Best Controller Combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. Works well, and comes with a super long USB C Cord. Best bang for your buck
I would recommend this to a friendRated 4 out of 5 stars
Better than the one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feels better than an xbox one controller. I just wish there was more color options available
I would recommend this to a friendRated 2 out of 5 stars
Damaged box and weird stick movement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When my controller came in, the box was heavily damaged and the controller half fitted in. The controller look new, only after I started using it, the right joystick was started to feel weird, not moving smoothly like most controllers are. Turn out there was something under the joystick to the point I had to take it out with alot of effort. It felt more of a used controller rather than a new one.
No, I would not recommend this to a friendRated 4 out of 5 stars
A nice step up from its predecessor
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing all that innovative compared to the older controller or the Dualsense, but that's fine with me. The new d-pad is a big step-up though and as always, the XBox style of controller feels great in my hands. Only worry is there are questions regarding quality control but so far so good on my end.
I would recommend this to a friendRated 5 out of 5 stars
Excellent gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My nephews were so happy to open their xmas presents and see that they got new controllers! They love them.
I would recommend this to a friendRated 4 out of 5 stars
Decent controller. Wish it was quieter
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It feels much more compact, which is great, but the D-Pad is too loud. Can also fit in Eneloop rechargeable batteries, if you’re wondering. Connecting via Bluetooth seems mixed. Bluetooth works fine for me so far, but not so much for others.
I would recommend this to a friendRated 1 out of 5 stars
1 Star for controller not working wirelessly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The controller design is nice and is designed to be comfortable to hold while gaming. It seems well built like my Xbox one controllers I've had for years that are holding up well. The problem I have with this controller is the faulty bluetooth connectivity its had since it was first sold. The controller would pair to my pc via bluetooth after updating the drivers for it but after turning the controller off it fails to automatically repair thtough bluetooth and has to be manually unpaired and repaired to my pc. I contacted Xbox support and after over an hour of live chat support they reccomended using the controllers warrenty. The problem with that Is microsoft only provided a 90 day warrenty with the controllers which I foolishly didnt use within the time limit as I was falsely led to belive driver updates would fix the connectivity issues they have been having since launch day, including failing to pair with the Xbox One X console itself! I have been using the controller as a wired controller but feel completely ripped off as my xbox one controllers work flawlessy along with my now very old xbox 360 controllers. Seems to me Microsoft dropped the ball on this one and is not properly handling the issue.
No, I would not recommend this to a friendRated 4 out of 5 stars
Yep. It’s a controller.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good. Controller too small for most ppls hands I think. But it’s fine.
I would recommend this to a friendRated 5 out of 5 stars
Nice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product:)), good product, I liked it a lot ws a good control, I like it
I would recommend this to a friendRated 5 out of 5 stars
The feel of next-gen.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice controller for PC gaming. Charging cable makes it easy to connect to PC, better than using the built in Bluetooth.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
We're excited you are utilizing the cross-platform functionality of your new Xbox Series X/S Controller! The added charging cable is a huge design improvement, we're happy you have found it to suit your needs. Thank you for taking a few minutes to walk us through your experience! We appreciate it, and are glad it was a good investment for you.
Happy Gaming,
Brad - Xbox Customer Care
Rated 5 out of 5 stars
A
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent controller. Finally upgraded from a 360 controller and can see why it’s so great!
I would recommend this to a friend- Cons mentioned:Condition
Rated 2 out of 5 stars
Honest review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Giving two stars because of efficient delivery service. However, unfortunately, the device packaging had been tempered with and the device was opened.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Defective and Zero Customer Support from Microsoft
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new out of the box mine had a sticky right trigger. When you pressed the right trigger and then released, there was a split second delay before it would unstick and return. Later, the left thumb stick stopped working when pressed upwards. Left, right, and down all continue to work, but upwards does not register anything. Microsoft told me that a replacement would cost $99.99 and would do nothing for me despite being only a few weeks out of warranty. Gaming since the early '90s and I've never experienced a controller that only lasts 6 months. Most controllers from the '90s and '00s still work today, but do not expect that kind of longevity from these. 6 months of only a few hours per week of using it, storing it carefully, and yet it still craps out. Stick with Sony or the previous XB1 controller.
No, I would not recommend this to a friendRated 5 out of 5 stars
Pretty good controller
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this controller with the attention of gaming on my pc and it works pretty well. It’s really sample to sync up to a pc as along as you have a usb port to put it into.
I would recommend this to a friendRated 1 out of 5 stars
Should be rechargeable for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s absolutely LUDICROUS that these are $70 and still aren’t rechargeable, when Sony has offered rechargeable controllers as standard equipment since the PS3
I would recommend this to a friendRated 1 out of 5 stars
Got Dusty Used Controller
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a dusty used controller when I paid for a new one. I feel scammed. Never buying anything from BestBuy ever again.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry that your new Xbox controller didn't meet expectations. Unless otherwise indicated, this controller is sold brand new. We recommend contacting Best Buy Support for assistance: https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Hope that helps,
Chuck
Xbox Customer Care






