Customer Ratings & Reviews

I have used my Best Buy protection multiple times and it’s great.

In hindsight, I should have continued searching for a laptop. This Surface Laptop 5 only has 8GB of RAM (certainly not future forward since the standard will eventually be 16GB). The resale value is laughable at best. The battery life will not make it through a 9-5 work shift without needing the charger. The proprietary charging cord drives me nuts since USB-C charging is common among other brands. Some lag during normal use on the internet. Unfortunately, Windows platform works best with my work software, otherwise I would be using a Chromebook. Horrible purchase on my part as I could have purchase a Dell with 16GB for a fraction of the cost. Hope this helps others.

Best Buy understands the need for care and upkeep of purchases. I makes you feel more secure and help is readily available, very knowledgeable and personable.

Wouldn’t be without it. Has proven to be a really good peace of mind

Best protection & 24/7 online support you could ask for & Geek Squad support

Great protection plan. It is worth the peace of mind.

Decent laptop a little big and bulky, but it's a gaming laptop so that's fine

A good price for a sole practioner who needs my computer and other devices for work and pleasure.

Haven't used this service yet and hope I never have to, but having it gives me peace of mind about my expensive purchase.

The computer screen was locked. I took it to the service center and they solved the problem in a short time.

Really good laptop and for the price it isn’t that bad especially for the discount.

so far, so good. Haven't really had to use it yet.

Have used this numerous times on different electronics and has greatly helped out.

I have not use their protection plan, but it sounds very easy and wonderful.

AS WITH PREVIOUS PRODUCTS PURCHASED FROM BEST BUY, THE PROTECTION PLAN IS GREAT.

The Best Buy Monthly Protection Plan offers flexible payments and comprehensive coverage, but can be costly over time and has occasional issues with claims and cancellations. have not had those yet. alredy used it on a virus scare so feels worth it right now.

With my Best Buy Geek Squad membership I have full access to the Geek Squad anytime for all of my electronics.

Hope i dont need it, Better to have it thsn not as this is a higher end piece of equipment. Instant email on terms, contract.

Appointments have been available in a very prompt time frame. Most agents are polite.

We advise all family and friends to use the Best Buy annual service option. We get discounts and technical support if needed and free delivery highly recommended this service!