Customer Ratings & Reviews

I’d recommend for anyone who wants peace of mind for their things, they assembled my computer quickly and did tests on it before giving it to me

With all the protection and extra savings with member special pricing, this is way worth it. I have already had a Samsung watch and a pair of Apple Airpod Maxs' fully replaced. It's a no brainer.

Love the item, i use it all the. Would recommend it.

Would definitely spend my hard earned money to buy again

I love this laptop! The size dimensions are perfect for travel, no issues with the touch screen, processor speed is great for streaming and writing documents. Highly recommended.

I’m a total member so I get the protection on all purchases, and it provides a great peace of mind, I’ve had to use the protection service a couple times and they make the experience smooth.

We have used this service for a long time and must say that it does come in handy, The most recent was my wife's laptop was goin crazy and the Geek Squad took over her device remotely and fixed the issues causing the program. The included a "tune-up" and now her laptop is running smooth and fast.

Best Buy Protection for my new laptop is essential. I'm glad it is available on this product.

You never know what will happen. Protecting your items is best

Having this protection helps me sleep good at night, knowing Best Buy will assist me along the way if I were to run into any issues.

Great laptop it just didn’t play well with my Apple Studio Monitors. Could not make any monitor adjustments. I returned it and purchased an Apple laptop. But this is a great laptop otherwise. Great screen quality, light weight, and fast .

Great product especially when paired with the total tuck package!

I would give 5 stars but we were misguided when we bought total tech under Beta when it first came out. We were told once we bought the item it was covered under best buy and no limit like 2 years after purchase its no longer covered. We were told after the manufacter warranty ran out best buy kicked in for 3 years. We had to use it twice, once on air pods and once on a computer. We had to use the 2 year apple care a couple times.

Best thing ever when the first laptop I bought did not work out.

Amazing service! Patient and informative consistent communication and speedy processing

Best laptop I’ve ever bought. This is my second one I’ve never had an issue. Everything is always been well. Best Buy was there anytime I called and needed anything asked any questions questions they were on top of it like lightning.

I'm replacing my X17 R1 with this M17 R5. The audio is better on the M17. Even though the X17 has more speakers, the sound is not good. I tried a couple of AAA games on it and it stays cool under load. I did get it at a steep discount via open box--not sure if I'd pay full price for it.

Purchasing the plan afforded me a dicount with other services. Happy to do it.

I was able to return my first computer within the 60 days and got a full return and then able to purchase a second computer in which I was very happy with the second computer. The protection worked well with all things transferred at no additional cost.

Best buy protection is the greatest way to make sure you have protection for ease of mind