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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1907 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

95%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,907 reviews
  • Rated 2 out of 5 stars

    poor customer service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service sucks. The one time I had to use it, it makes me wish I had not bought it. I they chose who they want to serve , I had a 12:30 appointment and the rep comes up to me ask what was wrong with my computer and I told him and he went to another customer who did not have an appoiment and served him. I had to request a supervisor to get service and she made a lot of sorry excuses.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I got my laptop I was so excited because BestBuy gave me my product in seconds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good protection!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good protection plan! Provides me needs along with the laptop warranty!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Protect your devices.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good backup plan for your needs. Protect your laptops to your kitchen appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad never lets me down. Always helps me when I need it. On-line geek squad is great too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service for keeping my laptops running great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love using the Best Buy Monthly proctection. I call every quarter to have them tune up & optimize my computer and update my software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love protecting our products

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better to stay safe than sorry! We love protection plans!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a laptop screen crack and the frame on the bottom was bent, and I had it replaced for free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop and protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the protection on the new laptop, have not had to use it which I am grateful for. Laptop runs extremely well and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warrenty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this free because of my total membership, and it covers damages, as someone who buys expensive things, I like this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the other months I am happy with this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend Best Buy Prospection Plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this Protection Plan for over 2 years and they have been able to help me with my tech issues Thank You Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the price of the membership, which includes the protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product I love to feel I have a backup if something it’s happier to my laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for protection & piece of mind for tech

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the best in replacing or giving you store credit when a device malfunctions or is damaged even if the product is no longer available as long as it falls within the warranty time frames.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice coverage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value on the coverage with TotalTech in my opinion. Your mileage may vary.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy Protection Program just gives you peace of mind for any accidents or if something does go wrong with your purchase. Totally worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Protection Plan!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection plan! Can reliably use laptops without worry!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always best to have protection especially when its cost friendly. its better to be safe than sorry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the product for Years, and it's amazing the customer service I receive when necessary.

    I would recommend this to a friend