Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1808 reviews
(1,808 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Repair desk and call line can't see the warranty
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When computer is sent in with a note in the service order, the repair desk did not see it. When you call no one can put you in contact with the right department so the warranty is NOT a warranty!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protection has saved me money many times when devices dont work
I would recommend this to a friendRated 1 out of 5 stars
Not sure if its worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought in my laptop that i got less than a year cause the usb is shot and they cant fix so what am i paying all this money for??
No, I would not recommend this to a friendRated 1 out of 5 stars
Fix
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same review showing for every product needs to fix
No, I would not recommend this to a friendRated 1 out of 5 stars
Keep Your Money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not certain why I haven't cancelled this service yet. I will definitely be doing that this month. Not worth the charge for mediocre service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardly covers anything. Was worth it at the moment but not in the long run. Just another one of those tricks to get you to buy more
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't bother
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. When the device breaks, Best Buy is either unwilling to fix it or very slow in resolving the issue.
No, I would not recommend this to a friendRated 1 out of 5 stars
Useful if you get a quality product.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should provide extended return period. Useless if you get stuck with a bad product and overlook the return period.
No, I would not recommend this to a friendRated 3 out of 5 stars
Nothing exceptional about this plan
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is just another standard repair plan. Gotta spend some money for the privilege of a discounted repair.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unwanted re-subscription
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t know this was added to a purchase and wasn’t happy about it
No, I would not recommend this to a friendRated 1 out of 5 stars
Miss circuit city
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful this protection has cost me two laptops
No, I would not recommend this to a friendRated 1 out of 5 stars
Surprise "deductible" / "Co-pay" $99
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprise. BB charges a "co-pay" on their "warranty."
No, I would not recommend this to a friendRated 1 out of 5 stars
don't get the bestbuy membership
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they keep changing the terms about the membership coverage.
No, I would not recommend this to a friendRated 1 out of 5 stars
No protection at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, terrible, terrible! Computer started displaying lines on the screen after only a couple months of very limited use. Good thing I bought the total protection plan right? WRONG! They’ve had my son’s computer for several weeks and I was just notified that I will need to pay $100 plus tax for repairs- on top of the total protection plan! For a computer that’s 3 months old! Terrible computer, terrible plan, terrible store!
No, I would not recommend this to a friendRated 4 out of 5 stars
Great Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had to use the protection for my current device yet, but I have used it in the past and the service has been great.
I would recommend this to a friendRated 5 out of 5 stars
They are great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad is great. The workers are really nice and knowledgeable
I would recommend this to a friendRated 5 out of 5 stars
Good Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good service and on time. They solve a long-time problem.
I would recommend this to a friendRated 5 out of 5 stars
Tech questions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very thorough information received allowing me to make the best decision.
I would recommend this to a friendRated 5 out of 5 stars
freight broker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody protection better the. Greek squad protection
I would recommend this to a friendRated 5 out of 5 stars
Protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is great and glad it was offered to me.
I would recommend this to a friend