Customer Ratings & Reviews

no point in the protection if the staff refuses to help you. worst customer service ever. tried to diagnose whats wrong w my brand new laptop. no luck i was told i couldn't be helped the two ladies behind me could tho who were ten and 20 min after me. and the other 4 people meanwhile i waited in like for 20 25 min prior to even being greeted by the lady at geek squad, which btw appt only for service even if its "dropping it off" for malfunctions even tho u run a business with is and can only do it on weekends ect. they do not care the most rude people ive ever met with in a store like this. McDonalds has better service and thats really saying something

I dont know how well this works cause it got canceled on me.

Happy to have the security to know that I can request for help

I wouldn't buy it again and i wouldn't recommend to a friend

I have been unimpressed by the quality of service that I have received from Geek Squad. Had to bring back my brand new high end HP laptop twice and it still doe's not work as well as it should. text and phone support, well below average. I was in the business, so I know what service that I should be getting.

Works well for individual products but total tech I’d better

We did not purchase extra Best Buy Protection for our laptop.

This is not a valued product and I do not like being forced to buy it.

This policy is not worth the paper that it is written on. Took my 45 day old computer that cost around $1600.00 in to get fixed only to find out they could not get the part needed (the charger was bad). They kept it for over 2 weeks before I insisted that they send it back. They kept saying that the part was on back order and had no date for it come in. I called the manufacturer and they told me that they would have me one here in 2 - 3 business days. I will be asking for all of the money that I payed for the plan

After less than 2 months the Wi-Fi card went kaput. Did not even be able to see otherwise Wi-Fi channels or Wi-Fi connections. Unfortunately I had to return it. But fortunately I had the total tech benefits of Best buy.

I haven't used it yet. I'll have to let you know. quit expensive.

Just a nice option to have for a laptop that can potentially experience issues since it is on the move a lot of the time.

194+ dollars was added to my account without my authorization

This hasn't covered hardly anything since they change the system.

Love the new laptop! I thought i wouldnt like it as much as i liked the HP, but Samsung never disappoints

Best Buy Renewal is a scam! I returned a laptop and I've been charges for two years for something that I had no knowledge nor access to. The laptop was repurchased on a BestBuy card buy the Best Buy Renewal was charged to my credit card from the cancelled receipt. I haven't used the plan and Best Buy will not refund me. Yet they are using a cancelled receipt and proof that I authorized it.

Love knowing i can call or come in with my computer to get a tune up, a repair or ask a question.

Great protection plan and Best Buy has been very fair with me when/if any damage has occurred.

A must have with any new electronics purchase. It provides an additional layer of coverage.

I purchased this computer for my daughter to take to college. Nothing but problems after the first month. We are Total Tech Members but we were told nothing they could do for us. Called Lenovo and told us out of warranty. Apple is the only computer worth buying. Don't waste your money on Lenovo. I'm very disappointed. This was an expensive purchase and should've lasted longer than 1-1/2 years.