Customer Ratings & Reviews

I bought this at first just to get the free delivery and install, but support has been great when they had to come back or if i had silly questions. Now everything has 1 yr warrenty too, i will probably pay the second year as manufacturer warrenty on my appliances is only one year. I even got free delivery of a hard drive that was only $50 with my reward points. Best buy has been good to me.

Total tech and best buy protection is a helpful service if buying more than one appliance. It protects for up to 24 months. But may be changing to a reduced fee instead of coverage. Terms so far are still good. With a new Samsung fridge, they could not service, and referred tot the manufacturer - so not sure how would work after 2 year. Most smaller appliances and a washer they were super fast and responsive.

If you buy from Best Buy don't forget the Geek Squad protection.

I really like the Best Buy 24 month protection plan. I subscribe to it. It give piece of mind and protects my electronic items.

Nicw to know someone can help you when you arent tech savvy.

Having Best Buys 24 month total protection is very comforting. We all know that our appliances can have issues. With Best Buys protection package, there are no worries.

Loving the warranties alongside efficiency of services provided by geek squad

Great value offering additional peace of mind recommend

Professional, easy to deal with, but a bit hard sometimes to get through the automated answering system.

I bought my appliances from Lowe’s. Their system was so mixed up, the made a mistake on my order and we went back and forth for a month. I canceled all of my orders in Lowe’s and purchased it from Best Buy. They were very professional, customer service was great. No mistakes were in their order and they delivered my items within a day. I’m definitely recommend Best Buy.

knowledgeable technician very thorough in looking and diagnosing issues

This service is a great investment and worth the cost

Best Buy has been great and very consistent with ordering and scheduling of delivery for appliances for our new kitchen. Not only have they met needs for my business, but personal as well!

So far so good! I love the look of this stove. The stove is wifi enabled, however you have to actually press the wifi button on the stove to have Alexa or Bixby/Goggle start the stove or to interact with it. You can't even activate it from the app. Other than this, i really like the stove

The Totaltech membership was a great deal the year I purchased all my kitchen appliances and various items when remodeling and upgrading my home. Not only did I receive the best prices from Best Buy, but I had total free of worry because Totaltech delivered, installed and maintaned all my items. The price of Totaltech was a fraction of how much I saved without their services. Thanks, Totaltech!!!

you will be glad you have this and customer service is wonderful

I absolutely love my Samsung Smart Hub refrigerator! The ability to peek inside and get recipe suggestions based on its contents is a game-changer. It's not just me who's smitten; my kids adore leaving doodles and notes on its digital surface. It's become a beloved addition to our kitchen!

I didn't realize that the External Hard Drive I purchased was covered under my Total Protection Plan until I received this "Review."

It’s important to have a good protection plan on your large purchases. It’s peace of mind for your new purchase and hopefully you will not have need for it but it is there in the event anything happens

Best Buy's monthly protection plan is a flexible and convenient way to ensure ongoing coverage for your purchases. With affordable monthly payments, it offers peace of mind against unexpected damages or malfunctions. The ease of cancelation and comprehensive protection make it a practical choice for safeguarding your valuable electronics.