Customer Ratings & Reviews

I always get the extra protection. I don't use it often.

When you invest in a business, reviews go a long way! You want a business that'll care for you and treat you as a valued customer. BB Protection Plans do exactly that! When and if we have issues with any products, which aren't too often, they've provided us the right assistance to resolve and quickly resolve the issues. Thank You!

One of the key benefits of the Monthly Best Buy Protection plan is its flexibility. Instead of paying for the entire protection plan upfront, you have the option to pay for it on a monthly basis. This allows you to spread out the cost over time, making it more manageable for your budget.

Got this package on a one year deal which made it well worth while as it includes free delivery/installation/haul away on any appliances I buy during the year. Also had a need to phone BBY one day and got VIP service to resolve my issue (on another matter). Since I've already bought two appliances, this has been well worth it plus should any issues arise with any of the appliances, I can call BBY first vs going straight to the mftg company.

have not used it, and hope I dont have to. However, nice to know it's there.

Protection plans are only common sense. You insure everything else.

I have been very glad to have access to the Geek Squad as a result of this membership. They are very helpful.

Good coverage when needed. Have used this benefit for deliveries, installs and to exchange faulty appliances

Excellent services with the Best Buy Membership if your not a member I recommend becoming a member bonus have the warranty without paying for additional warranties.

Haven’t use it yet hopefully won’t have too they have excellent resources for questions I m new to this brand Bosch do luv it

Really self-explanatory you should protect every purchase that you make when they provide a service to do so highly recommended it.

This was a great purchase, will definitely get again.

We manage properties and buy appliances quite often - approximately 2-3 kitchens per year, plus random one-offs and thought the protection plan would be of value. When we tried to use the protection plan for a 1-year-old oven, we paid the $85 service fee and scheduled a visit. The problem is intermittent, but the oven beeps like a dying smoke detector at all hours of the day and night, and doesn't consistently heat properly. The part took almost a month to arrive, then the technician no-call-no-showed to our appointment. They apologized and came again after I called wondering where they were. The part didn't fix the issue, so after another visit they mailed a new part and scheduled several weeks later to install it. It was then determined that the part he ordered wouldn't fix the problem, and so no service was performed. Another diagnostic visit was scheduled, and the tech no-call-no-showed again. After coming back now over two months from our first visit, the range isn't kicking an error code out so they won't fix it. They want me to record video, then once we prove it's beeping (which is intermittent so hard to record) they'll schedule ANOTHER visit to try to dignose it again. The policy is to only replace an item after 3 repairs, and if they don't know how to fix it don't make a repair. This is now 7 seperate appointments. 20 hours on the phone speaking to different people to try to get an appoinment, and another 20 hours of time off work waiting for a technician who has an almost 1-in-3 no-show rate. We've been shuffled between different phone numbers and people who have no authority to help. We could've thrown the stove away and bought a new one with the time invested at this point. I'm disappointed in the customer service by Best Buy, who has hurt our image in the eyes of those whose property we manage due to inability to fix a now long-term issue. The warranty is more of a hassle than it's worth for big appliances, and they hope that by no-showing to appointments, they'll wear customers down so you just buy a new appliance from them, because the store isn't the service department.

Reliable and easy to call when needed. Appointments are kept and technicians are very friendly.

Absolutely love the total membership! Best thing we did for personal and business use. Fixed item, replaced item, or money back to buy an equivalent item. Worth every penny!

Protection works perfectly with all my needs and accessories

Great Service. Overall a good value for the services recieved

I have held the Best Buy warranty program for years. It has changed names several times, however it has been a huge asset to our family time and time again. I can't recommend this service enough.

Glad I had mine when my dishwasher was not repairable.

Service is always excellent when I call and they handle all my needs