Customer Ratings & Reviews

Great product, the design and well as functionality mer my expectation

This program saved me $400 on my new range purchase. Cost $179 saved $400... Works for me!

A sleek and beautiful look. Best buy came through with the product that was sold oou every where else! I loved the ease of purchase and customer service from point if sale to installation. Absolute great addition to my kitchen.

When I had an issue they were very nice and resolved my issue in a manner that was way beyond what I expected.

Great Service. Overall a good value for the services recieved

Worth every penny. I use this on all my purchases for peace of mind.

Very thankful for the Best Buy protection. Our new dishwasher was having problems and we received a new one within a week. The service team that came was amazing, even helping to fix the pilot light on the new stove. Thank you for taking your time and helping.

It is always great to know that your equipment is protected for an extra year

Great protection for any item, definitely would recommend

The Best Buy protection plan is why I do purchase all of my items from Best Buy. Geek squad is fantastic.

We manage properties and buy appliances quite often - approximately 2-3 kitchens per year, plus random one-offs and thought the protection plan would be of value. When we tried to use the protection plan for a 1-year-old oven, we paid the $85 service fee and scheduled a visit. The problem is intermittent, but the oven beeps like a dying smoke detector at all hours of the day and night, and doesn't consistently heat properly. The part took almost a month to arrive, then the technician no-call-no-showed to our appointment. They apologized and came again after I called wondering where they were. The part didn't fix the issue, so after another visit they mailed a new part and scheduled several weeks later to install it. It was then determined that the part he ordered wouldn't fix the problem, and so no service was performed. Another diagnostic visit was scheduled, and the tech no-call-no-showed again. After coming back now over two months from our first visit, the range isn't kicking an error code out so they won't fix it. They want me to record video, then once we prove it's beeping (which is intermittent so hard to record) they'll schedule ANOTHER visit to try to dignose it again. The policy is to only replace an item after 3 repairs, and if they don't know how to fix it don't make a repair. This is now 7 seperate appointments. 20 hours on the phone speaking to different people to try to get an appoinment, and another 20 hours of time off work waiting for a technician who has an almost 1-in-3 no-show rate. We've been shuffled between different phone numbers and people who have no authority to help. We could've thrown the stove away and bought a new one with the time invested at this point. I'm disappointed in the customer service by Best Buy, who has hurt our image in the eyes of those whose property we manage due to inability to fix a now long-term issue. The warranty is more of a hassle than it's worth for big appliances, and they hope that by no-showing to appointments, they'll wear customers down so you just buy a new appliance from them, because the store isn't the service department.

After having an expensive dishwasher that was a lemon and decided to have constant problems after the manufacturer warranty was up, I have this service on all of my items I purchase. They don’t make things the way they used to and it’s a small price to pay for the piece of mind.

Seems like a good but to me. As microwaves become more complex. It seems more things can go wrong.

I literally save hundreds of $$ per year with a Best Buy Total Protection membership. Everything I buy automatically gets covered at NO additional $$.

So far, the product has been great. I cannot complain

Very easy to build and all of the parts line up perfect.

Delivery was as planned. Installation was done by best buy and they did a great job and cleaned up nicely afterwards. The product has been great. Works like its supposed to and no issues

Best Buy Protection Plan covering my new gas range for 24 months gives me peace of mind for protection which I totally doubt I will ever need as my new range is top quality and built perfectly and competently. But it is extremely comforting to know it is there just in case. Another 5 Gold Stars Best Buy Service.

Best Buy stands by their membership warranty. It’s a steal for the warranty you receive.

Great product. Everything is as advertised. No complaints.