Customer Ratings & Reviews

Total Tech member, great discounts, free delivery and removal of old stove, and protection plan, cannot beat the value, and love Samsung!

We have gotten extensive value from our Monthly Best Buy Protection and Total Tech. A+.

Extended protection makes sense at a reasonable cost

appliances aren't built to last like they used to be and manufacturer's warranties have too many disclaimer's on what isn't covered. Best Buy protection seems to fill that need and make sure product works

Great protection plan. Highly recommended. Great service

This Protection Plan works… Geek Squad stepped up immediately and Totally Replaced a damaged Nikon Camera.. I’ve had this Plan for years and it’s Worth it… thank you BestBuy

Shield your investment with Monthly Best Buy Protection, ensuring peace of mind for up to 24 months. Safeguard your purchases and enjoy worry-free ownership.

For me this Warranty is worth it. I spend a lot of money every year in Bestbuy. Not having to purchase a separate warranty on every item is awesome. I wouldn’t recommend it if you only purchase one or two items a year.

I am a retired U.S. Army officer and I require excellence in service. After using the Protection plan several times without any hassle; I highly recommend it to others!

Value for money, this give you piece of mind and if you are planning to buy few other items than i highly recommend to go with this other than pick and choose for each item. This will help to save your money.

Best Buy protection is great to have. It gives peace of mind!

We are very please with the Best Buy protection that we receive through out Geek Squad Membership. They are very professional and prompt. We had some issues with our new appliances so I place a call. They were at our home the very next day.

Loving my dishwasher. Easy to load, dishes are very cleaned . Like the that when it gone through all cycles it opens and let the steam out so the dishes drys well

I would strongly recommend you get this protection plan! It is awesome and comes in handy when ever you need it!

After purchasing our high-end Bespoke refrigerator, it gives us confidence that if anything goes wrong, someone will be able to address the issue.

Used to be good. But now it’s a hassle. Specially for a laptop or computer. Very limited service. They have to ship the product to another states. Takes 4-5 weeks to diagnose or get it back. You are out of a laptop for that time period.

The Whirlpool dishwasher operates easily and is very attractive. The 3rd tray at the top is great for sharp knives, spatulas, and large spoons. This particular model is very quiet.

We manage properties and buy appliances quite often - approximately 2-3 kitchens per year, plus random one-offs and thought the protection plan would be of value. When we tried to use the protection plan for a 1-year-old oven, we paid the $85 service fee and scheduled a visit. The problem is intermittent, but the oven beeps like a dying smoke detector at all hours of the day and night, and doesn't consistently heat properly. The part took almost a month to arrive, then the technician no-call-no-showed to our appointment. They apologized and came again after I called wondering where they were. The part didn't fix the issue, so after another visit they mailed a new part and scheduled several weeks later to install it. It was then determined that the part he ordered wouldn't fix the problem, and so no service was performed. Another diagnostic visit was scheduled, and the tech no-call-no-showed again. After coming back now over two months from our first visit, the range isn't kicking an error code out so they won't fix it. They want me to record video, then once we prove it's beeping (which is intermittent so hard to record) they'll schedule ANOTHER visit to try to dignose it again. The policy is to only replace an item after 3 repairs, and if they don't know how to fix it don't make a repair. This is now 7 seperate appointments. 20 hours on the phone speaking to different people to try to get an appoinment, and another 20 hours of time off work waiting for a technician who has an almost 1-in-3 no-show rate. We've been shuffled between different phone numbers and people who have no authority to help. We could've thrown the stove away and bought a new one with the time invested at this point. I'm disappointed in the customer service by Best Buy, who has hurt our image in the eyes of those whose property we manage due to inability to fix a now long-term issue. The warranty is more of a hassle than it's worth for big appliances, and they hope that by no-showing to appointments, they'll wear customers down so you just buy a new appliance from them, because the store isn't the service department.

This is worth every penny ! Nice to have in event break something !

I would not be without this protection. I always have something go wrong with my computer that they can fix over the phone, usually. If not, it's even better when I take it in, I have it cleaned and updated where necessary.