Customer Ratings & Reviews

Good to have just in case it's needed. I haven't used it yet, thanks goodness

Great and can be use more than once good idea for future purchase

Great value. We saved a lot by purchasing the protection plan.

Nice perk of being a TotalTech member. Haven't used it yet though.

Really good option for someone who just moved in a house/rented apartment.

I have hard time from Customer service. I'm having to call multiple time to recover my money.

Great to have when purchasing appliances and other electronics.

good product and value . would recommend for small home

Cleans great but the drying option still has damp items.

This extra service is a lie. I still had to pay for a service call. The agents that were “helping me” gave wrong information multiple times. They’re not very helpful and unless you read every single item of fine print, don’t waste your time or money.

Protection plan I get it with all my purchases, peace of mind.

Geek squad protection package are very worthwhile.

Review of Best Buy Total Tech Membership: Not Worth It Anymore I’ve been a Total Tech member for a while, but after the recent changes, the program has become completely useless. When I first signed up, one of the major selling points was that it included services like TV mounting, and it covered a wide range of purchases. That’s no longer the case. Now, TV mounting isn’t included, and the coverage for purchases has been significantly reduced. These changes were made without much notice, and they’ve stripped away most of the value that originally made the membership appealing. What I signed up for and what the membership provides now are two completely different things. Unless Best Buy reverses these changes or improves the benefits, I won’t be renewing. Total Tech used to be a good deal, but now it’s a waste of money.

I love the protection plan. It has come in to be very handy.

You have to call them and stay in line. Typical call center. They also transfer a lot between departments. The agent don’t stay in the call just transfer and music plays . Once connected to next person I have to explain the issue again

Pricey and when intended to use it I was told my product did not apply. It was a $3,000 refrigerator

Great plan with peace of mind protection. Highly recommended

Add-on protection offers are often the most profitable part of a business. You may want to ask yourself why...

I think it was a good product but I would highly recommend you follow up BEFORE your delivery date. I was suppose to get delivery, installation and haul away on the same date. Got the delivery on the promised date but installation and haul away was a week later

They tell you that your item will be covered, however we had to use the manufacturers warranty first. I specifically asked our sales rep that question and he said that we wouldn't have to, because it was "Totaltech"