Customer Ratings & Reviews

Well worth the cost of the technical plan cost. Used to transfer data from old cell to new cell phone, activate and received an explanation of the new features on the samsumg s22 ultra. Very knowledgeable and pleasant to deal with the new tech. In addition, included free delivery, installation of the new electrical cord and electric range. Would have been a nicer experience, just include the price of the electric cord and haul away of the old range in the price rather than adding it on at the checkout. Or just include it in the total tech plan for a little bit more...

It doesn't cover damage to the unit so what is the point. If the unit is bad quality is the only thing it covers so it is a waste of money.

Haven’t had to use yet, but think I should of rather picked an actual protection plan than a subscription to one that has to be paid yearly.

Never needed it and then forgot about it and then they charged me for two or three months before I noticed it to cancel. That's how they GET YOU! XD

Had subscription for over 3 years, only had to use it once, It is fine.

I already had BB Total, so this was an obvious choice.

This coverage was part of another package when I had warranty work done on a computer. I haven't had to use it yet and hopefully the products I bought last as long as the old ones and I don't have to use it.

Part of the Geek Squad/Total Tech benefits. Decent warranty but traded this out for a 5yr warranty instead, hoping to not have to shop/replace a dishwasher till then.

I was overcharged for the stove I requested help from BESTBUY customer support to complete my order using my rewards buy a $400 open box I ended being charged for a brand new stove

Tried using it once due to the glass on the stove breaking but of course that was not covered.

Good for peace of mind, but I don't think we got our money's worth...we didn't need it.

Im disappointed in the changes. I was very happy with total tech the previous service plan. I don’t care for the automated phone service. The store customer care is 100 worthless.

The total tech service for 2 years in my opinion, is not exactly what 200$ a year should provide. especially if I understand that after the two years, the appliance is no longer covered, so you are paying 200$ every year for the option of exactly what? If possibly this is that as long as I keep the total tech service that the appliance(s) is/are covered, then I see the value... if not, expect me to stop using the service.

I purchased the total tech coverage with the range & microwave that I bought together. I not only got the extra protection, but I also got free delivery, setup & they took the old items. It also paid for the installation of the microwave. I saved several hundred dollars on the total cost.

It’s just a smart thing for get incase something doesn’t work with things like appliances

Skeptical about this. Was not told warranty on products ends after 1 year if you do not renew. Was not told their is a service fee either

It’s good if you are only going to buy a lot of products otherwise you still have to pay for most services done by Geek squad

Please, please, please, do not buy this service if you think you are getting protection. When I first purchased it was sold as a great service plus free delivery, etc... On a subsequent purchase they had updated and removed most of those good benefits. Now I am having an issue with the LG Range and it is $85 to get them in the door and my appointment is a month out. That is an entire month without an over while I wait for service. Use their financing but don't rely on their "total" care.

Not everything that shines is gold, mantra to live by.

Overall I like to make my purchase's with best buy. However, this purchuse of my dishwasher was a nightmare. I had 6 delivery dates 3 exchanges and about at least 7 phone call and some calls where never return after leaving a message.