Customer Ratings & Reviews

Really good option for someone who just moved in a house/rented apartment.

Nice perk of being a TotalTech member. Haven't used it yet though.

Great value. We saved a lot by purchasing the protection plan.

Less than 4 years old, this diswasher developed a problem measuring the water level. As a result, it would only let in a tiny amount of water before starting each cycle. The Best Buy technician said that this dishwasher measured water levels differently than other models, and that the main board would have to be replaced. Now we are faced with a choice of a repair bill that is almost two-thirds the cost of a new dishwasher, or the expense of a brand new one. Dishwashers should last longer than this, especially ones at this price level.

Great to have when purchasing appliances and other electronics.

good product and value . would recommend for small home

Cleans great but the drying option still has damp items.

Protection plan I get it with all my purchases, peace of mind.

This stove top does not clean up well at all. When you wipe down the burner covers, they collect little lint balls from what ever cloth you use it’s super annoying. They stain super easy, it looks like they are now a couple years old and we’ve only had it not even 2 month maybe. Also, the big burner to the right and middle burner do not stop clicking when you turn the burner on super low to say simmer some rice. Definitely giving them a call, I would buy again

I love the protection plan. It has come in to be very handy.

Geek squad protection package are very worthwhile.

You have to call them and stay in line. Typical call center. They also transfer a lot between departments. The agent don’t stay in the call just transfer and music plays . Once connected to next person I have to explain the issue again

Great plan with peace of mind protection. Highly recommended

I think it was a good product but I would highly recommend you follow up BEFORE your delivery date. I was suppose to get delivery, installation and haul away on the same date. Got the delivery on the promised date but installation and haul away was a week later

I have hard time from Customer service. I'm having to call multiple time to recover my money.

They tell you that your item will be covered, however we had to use the manufacturers warranty first. I specifically asked our sales rep that question and he said that we wouldn't have to, because it was "Totaltech"

Well worth the cost of the technical plan cost. Used to transfer data from old cell to new cell phone, activate and received an explanation of the new features on the samsumg s22 ultra. Very knowledgeable and pleasant to deal with the new tech. In addition, included free delivery, installation of the new electrical cord and electric range. Would have been a nicer experience, just include the price of the electric cord and haul away of the old range in the price rather than adding it on at the checkout. Or just include it in the total tech plan for a little bit more...

Add-on protection offers are often the most profitable part of a business. You may want to ask yourself why...

Review of Best Buy Total Tech Membership: Not Worth It Anymore I’ve been a Total Tech member for a while, but after the recent changes, the program has become completely useless. When I first signed up, one of the major selling points was that it included services like TV mounting, and it covered a wide range of purchases. That’s no longer the case. Now, TV mounting isn’t included, and the coverage for purchases has been significantly reduced. These changes were made without much notice, and they’ve stripped away most of the value that originally made the membership appealing. What I signed up for and what the membership provides now are two completely different things. Unless Best Buy reverses these changes or improves the benefits, I won’t be renewing. Total Tech used to be a good deal, but now it’s a waste of money.

It is a lie that membership covers your purchases. They make you pay $79 to send one to look at your appliance and then charge for repairs. I will never purchase another appliance from them. No one shoud pay $190 a year to get rewards.