Customer Ratings & Reviews

The protection plan is a great option for long term coverage.

The microwave has been good. Just not as user friendly for some people

I'll have to wait to see if I need service in the future to assess the protection

Have not needed to use this service yet. Hoping when we do it will be as quick and easy as they said it would be.

Prior to purchasing this support, you’ve got to ask what does “up to 24 months mean/look like for the products being purchased”? As it is, the company can and will cancel your policy without warning/notice. This leaves you with no protection for the high-priced item. When your item begins to experience issues 12 months in—there’s no guarantee that the coverage is there. So disappointing!

Someone named Maria Ana Amaya cancelled our delivery and install for today 12/23 for no reason. The delivery window was 3p-7p per email as of this morning. We don't know if we will every receive our paid for dishwasher and microwave. BB doesn't want to fix their error and deliver today as scheduled. Tomorrow at the latest is the only possible resolution.

The first Cafe Over the Range Microwave in Platinum black was broken and had to be replaced. After 10 months of use, the replacement microwave started taking the finish off of my cabinets. The GE repair person said that the microwave recirculating vents are venting up into the cabinet and that is the way it is designed and the only way to stop this is to pump the microwave out and redo the venting system above the microwave. I have been using microwaves now for at least 30 years and I have never seen anything like this. I paid a fortune for this microwave and it doesn't work properly and plus now I have to worry about having my cabinets repaired. I sure would love a refund. The GE appliance repair person said that Best Buy did not install it correctly and should have warned me about this prior to installing it.

Didn’t really need it I would just recommend you save your money

Have had difficulties getting things scheduled or ordered

Ive not used it but like that i have the protection

Will not be delivered until tomorrow. It looks great at the store

great product and you get a discount on mostly anything that is bought thru the website

It’s good. Haven’t had the chance to use it. Happy

Protection plans are great for piece of mind, but typically not worth the cost.

have not had to use this warranty so I have no idea if it is worth the price

I wish you wouldn’t have to go to the manufacturer for service when it is still under warranty

Size and height is short, look wise ok Price wise quality is acceptable

Horrible service. Best Buy sold me something that was out of stock and kept rescheduling delivery rather than acknowledging that they did not have it. I wasted time on customer service chats and on the phone rescheduling over and over and no one would tell me it was out of stock. Had to drive to original purchase location only to be met by the rudest most obnoxious store Manager (Laurel, Maryland location). Completely unapologetic and talking down at customers for Best Buy error.

Ugh, such a nightmare. I have no idea how this service makes things more convenient for a customer, it actually felt more cumbersome than just doing it on my own. I had ordered two appliances and one ended up being incompatible with my kitchen so it didn’t even get installed and returned to the store. This was after waiting weeks for a delivery appointment, so I was frustrated to say the least. When I reached out for help on the returned item, the concierge agent was unresponsive and I was left to deal with it on my own. I’m assuming it’s because he had got his commission from my sale and no longer interested in helping with the order. When I called to get help on the return and next steps with my failed order, the representative were basically like “sucks to be you” and I again, was left with no help. All and all, not worth the total tech subscription or the “concierge” service headache in my opinion.

only purchased to get 'free' delivery and installation of electric range