Customer Ratings & Reviews

Haven’t had to use yet, but think I should of rather picked an actual protection plan than a subscription to one that has to be paid yearly.

Still not clear as to what this protection covers this a typical thing that people who sell this dont clearly know how to explain what it cover and what not. I do not trust thos product.

This coverage was part of another package when I had warranty work done on a computer. I haven't had to use it yet and hopefully the products I bought last as long as the old ones and I don't have to use it.

Part of the Geek Squad/Total Tech benefits. Decent warranty but traded this out for a 5yr warranty instead, hoping to not have to shop/replace a dishwasher till then.

Had subscription for over 3 years, only had to use it once, It is fine.

Tried using it once due to the glass on the stove breaking but of course that was not covered.

I already had BB Total, so this was an obvious choice.

Good for peace of mind, but I don't think we got our money's worth...we didn't need it.

The total tech service for 2 years in my opinion, is not exactly what 200$ a year should provide. especially if I understand that after the two years, the appliance is no longer covered, so you are paying 200$ every year for the option of exactly what? If possibly this is that as long as I keep the total tech service that the appliance(s) is/are covered, then I see the value... if not, expect me to stop using the service.

Never needed it and then forgot about it and then they charged me for two or three months before I noticed it to cancel. That's how they GET YOU! XD

I purchased the total tech coverage with the range & microwave that I bought together. I not only got the extra protection, but I also got free delivery, setup & they took the old items. It also paid for the installation of the microwave. I saved several hundred dollars on the total cost.

Im disappointed in the changes. I was very happy with total tech the previous service plan. I don’t care for the automated phone service. The store customer care is 100 worthless.

I was overcharged for the stove I requested help from BESTBUY customer support to complete my order using my rewards buy a $400 open box I ended being charged for a brand new stove

This extra service is a lie. I still had to pay for a service call. The agents that were “helping me” gave wrong information multiple times. They’re not very helpful and unless you read every single item of fine print, don’t waste your time or money.

Skeptical about this. Was not told warranty on products ends after 1 year if you do not renew. Was not told their is a service fee either

It’s just a smart thing for get incase something doesn’t work with things like appliances

It’s good if you are only going to buy a lot of products otherwise you still have to pay for most services done by Geek squad

Have not needed to use this service yet. Hoping when we do it will be as quick and easy as they said it would be.

I'll have to wait to see if I need service in the future to assess the protection

The protection plan is a great option for long term coverage.