Customer Ratings & Reviews

Can not review the protection plan until we have to use them

Complete rip off. Do not buy best buy protection plan, it's worth nothing,

If I could give it 0 stars, I would. Broke right after warranty period ended. Geek Squad protection at least got us service but the service has been awful. Delays, last minute cancels and now waiting for the second “fix.” Don’t buy this machine and buy from someone other than Best Buy.

Well worth the money if you have appliances or TVs, you should purchase this or computers or an iPhone, or any kind of appliances are gadgets that you like.

Your appliances will conveniently break two years in after warranty expires. Geek sqaud will come out and charge you $400 to fix something that wasnt the issue and your fridge will continue to not work and they will do nothing helpful about it. Don't waste your money.

Was told the 2yr protection plan would cover any service needed for new tv/soundbar/range installed. Come to find out that when we placed a service call the geek squad charged us $130 because they said that the call center put it in as a "troubleshoot" vs. service needed. Very unhappy with what we thought was a protection plan that would take care of service needed for 2yrs.

We'll see how efficient and reliant the plan is this year. Already having issues with products that the manu. warranty isn't repairing in a timely manner.

Always nice to have the protection on any of our products. Never any issues dealing with Best Buy associates. Always helpful!

Its a piece of mind knowing that everything i buy is coverd with the insurances.

Purchased Dell computer one month ago and had it installed by Geek squad. Had a video conference call 3 days ago and had no sound. Been trying to have the solution corrected for 2 days now. No luck

I would not purchase anything without the protection plan from Best Buy. The ease of use and peace of mind is priceless!

I purchased this protection plan thinking it would give me peace of mind in case something happened to my appliances. But when my TV stopped working and I needed to repair it the plan didn't cover it! what's the point of paying extra for a protection plan if it doesn't even cover basic repairs? total waste of money. I'll will not be buying this plan again.

Office and then renewed it but now they’re telling me that it’s $99 for them just to evaluate what is wrong with my item and then I have to pay for the repairs and the parts. What’s the use of even having this then a waste of $200 especially since they want to charge a 99 just to diagnose what’s wrong my dishwasher that isn’t even two years old that I bought from them. Terrible service.

This protection extends the warranty up to 24 months, but what you are really doing is buying an additional 12 months from Best Buy. The first 12 months is the manufacture warranty which is standard at no additional cost. My wall oven was delivered not functioning and Best Buy did nothing to get this fixed or offer assistance. I got the wall oven fixed by going through Whirlpool. If you add up the cost of the extended warranty Best Buy makes bank on these plans because they are only really offering to make repairs after the first 12 months, but you pay for 2 years!

I've had the dishwasher for 8 months. The dishes come out caked in rice and crumbs baked on them. It does not clean my dishes.

During Check out, Best Buy is marketing/selling our info/data to via a third party source !!!!

If you're buying or use a lot of electronics or appliances from Best Buy, this is well worth the money

This is the third time to try to get this dishwasher.First they could find the address.The second one was damaged. and now we are returning it again for a new one that does not have a broken top rack.

Such a pain to schedule a service to the dishwasher with Samsung , as Best Best Buy . Service people om the phones were not happy to help and just made the whole experience of scheduling the service so much upleasant . Just very poor way to service the customers in need. Will try to update my review to

It is good plan, and I don't have to to worry about the product since I have this good plan.