Customer Ratings & Reviews

Totally happy with total tech free delivery and setup

Love it so much. Would highly recommend this product

Just an expensive coverage that you still have to pay a lot to use it. Do NOT get it!!!

BS that you have changed Total Tech support to be like a home warranty model with copay per incident. I used to have the 5 yr coverage with no copay on my appliances through you, now I have this useless crap. Will most likely cancel Total Tech support just for this reason and the fact that y'all can and have changed what's included, terms and conditions, etc several times since I've signed up. HATE IT.

Quick and effective. Being covered is peace of mind

Membership is worth it. Pays for itself. No fuss.

I love that this comes standard with my TotalTech.

Love the program. Always available help wh en needed

STAY AWAY. BEST BUY IS NOW SCAMMY. STAY AWAY. BEST BUY IS NOW SCAMMY. STAY AWAY. BEST BUY IS NOW SCAMMY. STAY AWAY. BEST BUY IS NOW SCAMMY.

They don't actually protect you from much especially major appliances still under warranty, you still pay for a new install fee and they probably wont even give you the same item you purchased. Even if only 5-6 months later

Customer service was poor. Dates were changed when item wasn't available. System had glitches. When I called to cancel the agent was not helpful and kept telling me to stay on line without giving me a reason and then she couldn't find phone number and then when I gave her name she found phone number. Incompetent

Poor service. 0 stars. Go to pc Richard at least they try there. Staff was like kids working a summer job and just looking to go home

Not worth the headache. Each item is dealt with a by a seperate group. No group will touch another groups items. So for the customer this means each time you have an issue, you need a day off for the service. Then the return item. Then the delivery of the new item. Then the install fo the new item.

Never got this item Wat is going on with best buy overall

TERRIBLE EXPERIENCE WILL NEVER USE YOUR COMPANY AGAIN RUDEST AGENTS POSSIBLE

Trash is attached to your Best Buy membership and does not let you know when it is cancel/

ONLY HAD IT 3 MONTHS NOW DOESNT WORK AND BEST BUY CANCELLED ALL MY WARRANTIES SINCE PHONE NUMBER WAS CHANGED

Best buy will not honor the warrenty! Best buy is the wirst complny to make a purchase from!

I don't like the changes coming after my plan renews. Many of the reasons I purchased the protection plan will no longer be offered after the renewal date. Very disappointing!

Unreliable communication is terrible canceled couldn’t get timing set up they are very unresponsible