Customer Ratings & Reviews

Customer service was poor. Dates were changed when item wasn't available. System had glitches. When I called to cancel the agent was not helpful and kept telling me to stay on line without giving me a reason and then she couldn't find phone number and then when I gave her name she found phone number. Incompetent

Did not like this plan, i tried using it for laptop repair, but ended up being transferred to a third party and charged $200+ for remote solution

Not worth the headache. Each item is dealt with a by a seperate group. No group will touch another groups items. So for the customer this means each time you have an issue, you need a day off for the service. Then the return item. Then the delivery of the new item. Then the install fo the new item.

They don't actually protect you from much especially major appliances still under warranty, you still pay for a new install fee and they probably wont even give you the same item you purchased. Even if only 5-6 months later

Died after less than 2 years and Best Buy wouldn’t cover any repairs. Do NOT buy Samsung.

STAY AWAY. BEST BUY IS NOW SCAMMY. STAY AWAY. BEST BUY IS NOW SCAMMY. STAY AWAY. BEST BUY IS NOW SCAMMY. STAY AWAY. BEST BUY IS NOW SCAMMY.

Poor service. 0 stars. Go to pc Richard at least they try there. Staff was like kids working a summer job and just looking to go home

before two year i lose one warmer and glass is broken for no reason

Just an expensive coverage that you still have to pay a lot to use it. Do NOT get it!!!

ONLY HAD IT 3 MONTHS NOW DOESNT WORK AND BEST BUY CANCELLED ALL MY WARRANTIES SINCE PHONE NUMBER WAS CHANGED

Geek squad said I should call manufacturer for warranty work. After 1 year of issues and repairs I was told if Geek squad came out 3 times it would be a lemon and returned. But since I used Samsung repair it didn’t count towards their lemon policy.

Trash is attached to your Best Buy membership and does not let you know when it is cancel/

TERRIBLE EXPERIENCE WILL NEVER USE YOUR COMPANY AGAIN RUDEST AGENTS POSSIBLE

I don't like the changes coming after my plan renews. Many of the reasons I purchased the protection plan will no longer be offered after the renewal date. Very disappointing!

Never got this item Wat is going on with best buy overall

Nope. I don't trust Best Buy or anything they support, maintain, service, install or recommend. They have destroyed all loyalty or confidence I had in their professionalism (and had for decades) with 2 simple actions.

Best buy will not honor the warrenty! Best buy is the wirst complny to make a purchase from!

Unreliable communication is terrible canceled couldn’t get timing set up they are very unresponsible

Beware, this 24 months protection plan only works if you continue to pay an annual $200 membership fee. I've cancelled a membership after 1 year and they removed this 24 months protection as well.

I had a problem with parts falling out of my dishwasher and I cannot set an appointment to have it fixed. I have been told on multiple occasions that I will get a call back with an appointment time, but I never receive the promised call back.