Customer Ratings & Reviews

Overblown and costly. Does nothing. Just complicates matters.

Always the best of the best at anytime for any situation or issue or just help in general. One of the reasons Best Buy is my first choice when shopping

They sell you a plan which gives you a discounted installation of appliance. The 3rd party who came refused the installation stating the house did not have new connection required by best by

Great stove, A wonderful product EASY TO USE. The air fryer is Super fast

We have always had a great experience with bestbuy protection

Best Buy protection is worth its weight in gold, for sure

It's very important and always necessary to have protection for my devices, and I've never had this before. Excellent service, no matter the time.

I always like to shop at Bestbuy in person, to see the different prices. And items.

Bought a dishwasher, best experience I have ever had from the salesman through the process to the people that installed the unit. Great job Best Buy!

Great price, great product. Salesperson was very knowledgeable about this product. Would definitely recommend.

Was not told that the protection plan only goes into effect after the factory has expired. A two year extended warranty is really for one year.

Great Product option. For the procenif you are buying many things it is a no brainer.

Monthly Best Buy Protection (up to 24 mo.) Great piece of mind.

Great protection plan. Absolutely glad we have this available

I bought a computer for my son who is at school in England last year. The family lives in NY. His computer (that we paid over $1500 for) started having issues as far back as April. At the time, I took it into a BestBuy TotalTech who confirmed that there is an issue with the battery that we are covered for. As his computer has now died (while at school in England) I contacted TotalTech today to advise them that the problem they confirmed has become terminal and asked how we can get it replaced. They told me I had to bring in the device (despite having a record in their system of the problem) - which I said was impossible. I then told them that as he needs a computer for school, I would have to buy him a new one. I asked if I could then get a refund on the purchase when I bring it back in in 3 weeks time after his school year finished. They said that isnt possible either. So I now find myself in a position where I have to buy him a new computer out of pocket and that the protection plan will be useless. I am a good customer of BestBuy and have bought many things from the over the years, but they just lost me as a customer for good.

Bought this dishwasher in 2020, and now its having to be completely replaced. it had a leak that couldnt be fixed and another part that was too expensive to be fixed so they said to order a new one under the warranty plan, but the credit is 150 dollars less than what it costs now. Samsung appliances don't last long, they're not reliable.