Customer Ratings & Reviews

A joke. I bought the Samsung qn75qn95baf and bought the protection plan to protect my purchase up to two year. My 3K TV worked for 5 months. It has not worked for nearly 2 mths now. Samsung is referencing Samsung's right to repair or replace, but meanwhile, I'm without a TV for 2 mths, and there is still no decision. Now for the BB's Protection phone calls. BB has attempted to repair the TV 4 times...that's right, 4 times. Each number they provide me that documents with Samsung the repair and work service is not identified by Samsung. Phone support, which is overseas, is always so kind and understanding, but won't send communication records or provide VALID service tickets that show communication with Samsung. When I provide Samsung with the S/N of the TV, they have not record of ANY support or service. Nothing. Oh, and Best Buy is telling me that I have to call Samsung to initiate service. What??? "The Protection Plan" If you read the protection plan, BB acts as a representative for you with the manufacturer, so that all the service is documented and YOU, the customer, does not have to directly work with the manufacturer. So, BB now wants me to reach out to the manufacturer? What the heck is going on??? Look, had I not bought a Samsung, I'd probably not be in this position. However, here I am. And BB protection has not helped me.

Nice to get the extra protection with the total rewards program

Excellent service experience and prompt responses.

Paired with my new TV. Great coverage and return policy

THE TOTAL TECH TEAM IS VERY KNOWLEDGEABLE AND did a great job

Installation is perfect, they did good job. Opening and installing.

So grateful we bought this package it has saved us so much money

Monthly protection is the best peace of mind that is available.

This is a great plan and Best Buy provided top notch service.

Excellent job installing my new TV and surround system

the best buy total tech has saved us a lot of money over time.

Best Buy is a disaster. I had the TV and installation in my cart when ordering the TV. But they forced me to talk to an agent to complete the order. The agent didn’t put installation in the order. Only ‘setup’. For a TV that doesn’t even come with a stand but only a wall mount. So the guys get here with the TV and say they won’t put it on the wall because it’s not in the order. Yet there are no legs to do a ‘set up’. After TWO calls to Best Buy (they hung up on me after 25 minutes on the first call) and almost an hour of time, they tell me they can’t modify the order while it’s in process. Yet the guys are currently IN MY HOUSE and could put it on the wall if they get approval. But no, Best Buy can’t do that. Unbelievably frustrating and clearly there is poor leadership in the company if they can’t allow their employees to correct simple issue.

Great sound bar, good sound and Quality, remote work

It's nice to have a one stop shop for warranties!!

Good to know you coverage if needed. Nice freebie with Total Tech

The Monthly Best Buy Protection plan is an amazing value!

Love having this total care. It’s definitely worth the money

Smart plan that protects your devices for up to 24 months..

We bought this Sony Bravia tv and had it installed by the Geek Squad but unbeknownst to me we aren’t able to use a fire stick with it for some unknown reason. It’s very disappointing because we don’t want to have Apple TV service or products. We want to stream the tv and the service we want to use doesn’t work with Apple TV. It works with Fire stick!

Came with my tv that I bought. Great protection for 2 years