Customer Ratings & Reviews

Used this to install a tv and components. Good value for what was provided.

protection is great to have. very helpful on damages and technical help

delivery was smooth, no problems professional and courteous

I have not had the opportunity to use my warranty yet

No issues with the product as of yet. I have not needed to use this,

A joke. I bought the Samsung qn75qn95baf and bought the protection plan to protect my purchase up to two year. My 3K TV worked for 5 months. It has not worked for nearly 2 mths now. Samsung is referencing Samsung's right to repair or replace, but meanwhile, I'm without a TV for 2 mths, and there is still no decision. Now for the BB's Protection phone calls. BB has attempted to repair the TV 4 times...that's right, 4 times. Each number they provide me that documents with Samsung the repair and work service is not identified by Samsung. Phone support, which is overseas, is always so kind and understanding, but won't send communication records or provide VALID service tickets that show communication with Samsung. When I provide Samsung with the S/N of the TV, they have not record of ANY support or service. Nothing. Oh, and Best Buy is telling me that I have to call Samsung to initiate service. What??? "The Protection Plan" If you read the protection plan, BB acts as a representative for you with the manufacturer, so that all the service is documented and YOU, the customer, does not have to directly work with the manufacturer. So, BB now wants me to reach out to the manufacturer? What the heck is going on??? Look, had I not bought a Samsung, I'd probably not be in this position. However, here I am. And BB protection has not helped me.

It’s worth the money to have a little bit of piece of mind.

A nice peace of mind included with my tv purchase.

Meets few expectations. Hard setting up difficult adjustments.

good buy...........................................

Excellent purchase. Unit is easy to operate. Good quality

I hope nothing breaks, but if it does, its covered with this purchase.

Good protection plan, but I think it should last more than 12 months

Don’t know yet cause of the situation with my purchase exchange products defect and issue between the seller claiming the insensitive. Might not be worthwhile.

Great plan of you are gearing up to purchase several tech items!

I bought a very expensive Sony 85inch mini led that had some problems. Every time I called to get help I was put on hold over and over for up to 15 mins then was told it would take at least 10 days to send someone out no one tried to walk me through any kind of support. I fixed it myself by doing internet searches. After 2 months of this mess I did have 7 days left to return a $6000.00 TV And that's what I did. But that was another mess in itself. I'm not sold on total tech at all and it will keep me from purchasing expensive electronics from Best Buy again

I guess additional protection is always good to have...right?

Provides a nice layer of comfort in case anything goes wrong

Good package to protect tv against any hardware issues

very helpful and makes you feel secure on your purchase