Customer Ratings & Reviews

I purchased the Best Buy protection which gave me free set up. But my cable channels never got set up so I’m unsure if that part of the tv works but loving the streaming from Netflix & Amazon

I don't agree with the parts and service included. I have wasted money on this TotalCare. Every electronic that I had bought from BestBuy was not covered by what I needed. I always need to pay extra!!! Also, my 77" LG tv was damaged, nothing could be done to fix nor replace... A total waste of time and money for 3 years. The tv had just turnd 1 year old. I was told the parts were not sold anymore for a 1 year old model tv. Ridiculous!!! It is a rip off for sure.

not sure if this has value or not as a mount is amount. if you buy it for your tvs or other electrical devices that be okay

Usually the customer service is spot on. Not this time. They recently cancelled a service call to my home and did not inform me. I have called them twice and each time I called they gave me conflicting information. I also called the service technician and he does not return calls either. They just cannot figure out how to get a simple repair scheduled and fixed. Im extremely disappointed and I’m not sure if I will continue with my membership.

What a waist of money if I have to pay on top of that over 100.00 when they come to fix my TV to connect my Speaker that I bought from them and both are protected

Purchased in January 2023. The tv failed in September. I used total tech to install. Sony states they no longer manufacture parts for this tv, which was released in 2022. Under Geek Squad Protection I am now entitled to a tv or similar or less value. Please do not think that because you are paying more for a tv, that you will see higher quality. The overall experience of owning this tv and the process to repair it has poor.

I don't know what the value add is by getting an extended warranty, my TV stopped working 91 days after it was installed, I contacted BB service, took 2 weeks to get someone to look at it, ordered parts and 2 weeks later came out, replaced basically everything except the plastic back cover and it still doesn't work now I have to go to LG to get it fixed. What's the purpose of a warranty if you can't fix it and you won't replace it? What am I paying for?

I think it is a little pricey for the amount of usage you will use and for this price I would think big items should be picked up not have to return to store.

Seems a bit over priced for something that was included just awhile back

I try to use this for geek squad and they have never been successful

Geek Squad installed my television without any issues and was very thorough and explained what they did. Very personable technicians and I was very please with the install. The television has amazing picture quality for the price.

I am happy to know my products are protected for 24 months even though I have not used the service yet.

was told that this plan would cover tv, and sound bar for 2 yrs. 3 months into it an update was sent to the tv and/or soundbar automatically. I had garbled sound and sometimes no sound. Called Geek Squad to check out. They informed me that updates are sent automatically. They went into both remotes and fixed update problems and then HANDED ME A BILL FOR $135.00!!! I thought it was a joke since we were SOLD THE PROTECTION PLAN AND SUPPOSEDLY THE THOUGHT THAT EVERYTHING WAS COVERED FOR 2YRS. APPARENTLY NOT. I tried to fight with the store and geek squad but to no avail. I think this protection plan is sold under false pretence.

I'm not sure if I'll ever get the chance to even use this service.

Beingva member gas its advantages abd ut can help.

From my research, Best Buy has some of the better protection plans for electronics and especially for things like TVs (worrying about burn-in on OLEDs, etc.). I usually don't purchase the added protection plans, but I'm happy so far with this plan. Recommended!

The protection plan is a nice addition if your a Total Tech Member since you get up to 2 years protection with an active plan. Otherwise is ok as a one stop plan.

The protection plan offers piece of mine. The problem is getting a quick service call visit. And the overseas call centers are awful. Only book 2 weeks out.

Hard to measure service at this point in time. Installation was quick and professional.

I enjoy the confidence of support if needed in using my smart tv.