Customer Ratings & Reviews

I’m feeling pretty positive about this program that I’m enrolled in. Hopefully this is a piece of mind for all my purchases.

Very satisfied with the installation and crew. Works as expected. No complications and no issues. Overall, quite pleased.

It’s ok overall. I’ll let you know more at a later time

Returned the remote, did not need it. Not sure what else to say.

Purchased the plan to cover the possibility of issues on my tv. So far it’s been unused but better to be safe than sorry

While I have the original Best Buy premium plan that covers free installations, it is worth it very much. But once it's been a year, that benefit will significantly reduce. I do not like that. They should never have offered such benefits to take them away. Even if it were 4x the original cost, it would have been worth it. Not now....

you don't take care of your customer. I cant log in to my account and use my total tek plan. You don't fix the login issue. I can't buy anything online. YOUR STUPID!!! You waste my time calling over 20 time. going to the store 15 times no one helps. WASTE OF TIME. I will go buy my stuff at New egg from now on!!

I thought this warranty which I have to purchase and pay for 2 years in a row is very pricey considering I get a standard one year manufacturer warranty

Nice product. Hope I never have to use its but it does give you faster chatting with Best Buy people online.

Bought an $1,800 Samsung 65 in QN90 tv and 25 months later (less then one month after my BB additional warranty year expired my LED went and would cost $1,100 to repair. I have loved Samsung but this TV was a piece of crap

Worth the money spent on it for the benefits on install, repairs, discounts, etc. Highly recommend

There’s a great purchase that I made, love the remote optional channels, beautiful picture and color

Bought a 77” tv & purchased the insurance for it. Thank goodness I did because within a week my tv went out. Called Best Buy & explained what happened. I was told they were going to send someone to my house. Made an appt & everything, come to find out they could not find anyone to come to service my tv. I was told to call the LG manufacturer. The sales person knew our address & should’ve known that there would be nobody to service our area & charged us the ins that would not be any use to us at all. Not happy!

I purchased the best buy protection in order to save a few dollars on the installation cost for my LG TV in an apartment. The installation crew was professional and got the job done as requested.

Outstanding TV and great value! Easy setup and absolutely no problems with accessing apps, etc.

Technical support is very good and the reps are very easy to understand and communicate with

I love the total tech protection and expert help I get from my Florence, ky Best Buy store.

this 75 in Samsung went out before one year, we did get the warranty because the salesman had said that their same TV went out. I should have took heed and not bought that brand

Solid sound output, it did not have the optical cable in tge box. Make sure you get one!

Was free with total teach so what isn't really to like although haven't had to use yet.