Customer Ratings & Reviews

they’re doing nothing, and their technical support is the worst I ever see, they never come to solve the problems and not even sending text or email about it, it’s already 2 months they’re scheduling in home appointments but never came to slove the problem

It comes automatically with the Total Tech membership

Have used for help in the past and was very satisfied

0/10 on customer service they don’t make things right. My tv came in broken and 1 month later and a different tv. I still dont have a tv.

It’s ok…..that is what the Geek Squad yearly covers now….not much else.

piece of mind to know it is covered too fix anything

My niece totally loves it, very nice light weight.

Arrived on time and did an excellent and clean job.

Worth paying for. I highly recommend this service!

Good service. Happy with installers and personable

I think it is a good option included in the Total Tech package. To gives some peace of mind. Hopefully I don’t have to use it.

Tv was great but stopped working two weeks later waiting on replacement

Not great for television. They won’t even help you repair within the manufacturer warranty. Don’t pay for it. All they do is punt to manufacturer.

This program doesn’t feel right. They offer an extended warranty,but ONLY if you renew the second year. The first year is usually included by the manufacturer anyway. So you are purchasing the second year. Whenyou call Hold times on the phone are long.

The qeek sqaud service was so bad I'm absolutely appalled that I'm even having to pay for this service, I was going to write a letter To corporate I've never been so upset.

Horrible service. Was told about the warranty and what it covered but then one year later call them for service. They was told its not covered but was told by the sells person it would be covered by our best buy warranty.

I do not care for only up to 24 mos protection plan, and when you try to buy the plan, you are unable to get it cause you are a total tech. I like the one you can pick your plan and pay for it.

Two members of geek squad damaged my tv in December. I have been dealing with tv repairs since then and they have not been able to fix it. This service is not worth it.

Scheduling messed up more than one time. First day no one came. Second appointment ice maker was installed but does not dispense. Scheduled someone to come back and fix it. The Best Buy reps only did installation so we're back to square one.

it's not worht the money in what the return policy is