Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 2496 reviews
(2,496 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 4 out of 5 stars
total care
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.piece of mind with two years of total tech and warranty.
I would recommend this to a friendRated 4 out of 5 stars
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product and the service was great also
I would recommend this to a friendRated 1 out of 5 stars
Nightmare
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service we’ve ever dealt with.. completely unprofessional. And took us three delivery attempts before anyone showed up after calling off work
No, I would not recommend this to a friendRated 2 out of 5 stars
Save the money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really worth the money with the factory warranty
No, I would not recommend this to a friendRated 2 out of 5 stars
Might be ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure of it , not used yet, so don’t know what to say
I would recommend this to a friendRated 2 out of 5 stars
plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I believe the best buy protection plan is sadly a necessary evil
I would recommend this to a friendRated 2 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Little bit expensive but you get everything covered
No, I would not recommend this to a friendRated 1 out of 5 stars
Extremely inadequate and sexist.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No agent was able to correctly inform me of the terms of the protection policy. Every agent said a different answer to the same very important questions. Obviously, they cannot all be right. She was also very sexist against me and my friends.
No, I would not recommend this to a friendRated 1 out of 5 stars
Stick with the manufactures' warranty
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 24-month protection is a waste of money. 6 months after purchase, my Sonos speakers had to be replaced and I was told to deal with Sonos directly for repair replacement.
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t get this!!!!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t let them make you cancel your credit card with a product you have no idea what you are getting. Cancelled my card because I thought my card was compromised. This is shady at best!
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst customer service ever...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Total Tech is a sham!!! They cancel your delivery without informing you. They push the delivery date back two weeks.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far not so great. Bought a new Samsung 98” tv . Six appointments, 3 no shows
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money, save your money. They will use every excuse not to help you.
No, I would not recommend this to a friendRated 1 out of 5 stars
Crap.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor picture quality for the insane price and the screen is flashing uncontrollably no matter what I do, have to return, only had it 9 months.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bradley 1
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor service, you have to call a 800 number and the agent is hard to understand then it takes two weeks to get a new service appointment .
I would recommend this to a friendRated 1 out of 5 stars
horrible service and support
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.such a waste product and I will never recommend and trust this product
No, I would not recommend this to a friendRated 1 out of 5 stars
The worst..
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Nothing, dont want it never will, your customer service sucks.
No, I would not recommend this to a friendRated 1 out of 5 stars
Gift card
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whats there to say? Its a protection plan, im only filling this out for the gift card.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too complicated to understand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have no idea what it is about—not explained when purchased. In fact was given no opportunity to decline it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money Never get a professional to fix your problems
No, I would not recommend this to a friend