Customer Ratings & Reviews

You only get this protection plan on certain items make sure you read the fine print half of the things that I purchased for Best Buy which range and thousands of dollars now are not covered under this protection

I can’t say enough good things about Best Buy’s Protection Plan—it’s an absolute lifesaver! From the moment I enrolled, I felt a huge sense of relief knowing my tech investments were backed by a company that truly stands behind its products. The coverage is comprehensive, the claims process is seamless, and the customer service is top-notch. I’ve used the plan on multiple occasions, and each time, Best Buy made it incredibly easy to get repairs or replacements. No hidden fees, no frustrating red tape—just fast, reliable support. The fact that it covers accidental damage, power surges, and even battery replacements is a major win. And if they can’t fix it? They replace it. Simple as that. What really sets it apart is the peace of mind it offers. Whether it’s a laptop, fridge, or gaming console, I know I’m protected for years beyond the manufacturer’s warranty. Plus, the Geek Squad support included with the plan is a dream—knowledgeable, friendly, and always ready to help. If you’re buying anything from Best Buy, do yourself a favor and get the Protection Plan. It’s not just insurance—it’s a promise that your purchase is safe, and your experience will be stress-free. Five stars all the way!

Black Ops 7 is hands-down the most fun I’ve had with a Call of Duty game in years. The PS5 version runs incredibly smooth — the frame rate never dips, the visuals are razor-sharp, and the DualSense features actually matter this time. The adaptive triggers and haptic feedback make every weapon feel different, and it genuinely adds to the immersion. Campaign-wise, this one surprised me. The story is tighter, more grounded, and the missions have way more variety than I expected. It feels like classic Black Ops, but updated for 2025 in the best way. Multiplayer is where it really shines. The maps are fast, clean, and super replayable. Hit detection feels right, movement is balanced, and matchmaking is quick. I’ve already lost several nights to “one more match,” and I don’t regret a second of it. Zombies is an instant classic—big map, great atmosphere, and a perfect blend of nostalgia and new mechanics. It feels like Treyarch actually listened to fans this time. If you’re a COD fan, this is a must-buy. If you’re lapsed, this is the one that gets you back in. Absolutely recommend.

This is for most people who says the pay is too much, for the value you're getting it's perfect. Since I've been a member, I receive free 2 year protection on majority of my products, then I receive an additional two months to decide whether I want to keep the product or exchange for something else, not to mention, I also receive geeksquad services just in case I have an issue with one of my products. Around about 6 months or so as a member, I have saved up just about a thousand dollars. Definitely recommended.

Best Buy membership premium has saved me more than 360 dollars in computer repairs, I bought a computer for my mother a year ago. Was hesitant about getting the warranty and I got it anyways, I’m glad I did because a year later we realized the way it was overheating and crashing was not normal at all, we couldn’t return it but we had Best Buy membership, they helped us and told us the computer didn’t even have a GPU in the system meaning it was running on integrated graphics the whole time which is BAD. we got the money back and got a desktop pc, we are satisfied and saved. We only spent 56 dollars overall which was for a monitor. So yeah it’s worth paying every year for it compared to paying 360+ dollars in repairs

If you accidentally damage your product while handling it, we'll take care of it. Enjoy peace of mind knowing that you're covered if the unexpected happens. If your product won’t turn on because of a power surge, we'll fix it. If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike. If your hard drive stops working, we'll repair it. We'll cover the cost of repair if your hard drive fails through normal use. Does not include Data Recovery. If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or speaker, or how the laptop was manufactured. It could also be caused by dust, internal heat or humidity. When something goes wrong, we're always here to help. Visit your local Best Buy store to start a claim, or call us at 1-888-BEST BUY (1-888-237-8289) to ask questions about your plan.

Whoa... I had the Sony link buds S for about 4 years until the battery quit in my left bud. I really didn't want to spend that kind of money on a new pair. I have other soundcore products, and I bought my wife the P30i a year or so ago and she liked those. So, for the price here, I said okay I'll try these. I was very surprised by the sound quality! I don't think I would say they're as good or similar to the Linkbuds S, but I wasn't expecting them to sound *this good! The noise cancelling is not on par with Sony, but for $50!? What a surprise, I definitely recommend if you're in the market for buds that sound good, have slightly better than average noise cancelling, and great battery life! I have not tried them for a phone call yet, but again, I'm not expecting people to rave about how I sound with these in (it's 2026, doesn't everyone just text now anyway?)

Kids love it, but technically speaking Helldivers 2 vs 1 is a top-down twin-stick shooter with deep weapon/stratagem customization, stealth elements, and three enemy factions (Bugs, Cyborgs, Illuminates), while Helldivers 2 is a third-person shooter that's more action-focused, visually polished, has more intense combat, focuses on two factions (Bugs, Automatons) but features better AI and co-op mechanics like two-person weapons, HD2 over the shoulder POV. HD2 has better AI, visuals, and smoother mechanics, but HD1 offered more weapons, upgrades, and the third Illuminate faction. Some HD1 players will argue this is a different game and technically it is. Get both, play and compare.

The Best Buy Protection Plan has been completely worth it for us. We’ve used it for broken earbuds and also for help with a computer virus, and both experiences were easy and stress-free. Every time, the staff was friendly, helpful, and efficient. There were no hassles, no pushback, and no endless questions—everything was handled quickly and professionally. It gave us real peace of mind, knowing we were covered when issues arose. We highly recommend the Best Buy Protection Plan for anyone wanting reliable support and excellent customer service.

The Best Buy Monthly Protection Plan is an outstanding service that offers peace of mind and exceptional value for anyone purchasing electronics or appliances. Here are some key reasons why this plan stands out: Comprehensive Coverage Accidental Damage: The plan covers accidental damage, including drops, spills, and cracked screens, which are common issues with everyday use1. Defects and Power Surges: It also protects against defects and power surges, ensuring your devices are safeguarded against unexpected malfunctions1. Hassle-Free Service Easy Claims Process: Filing a claim is straightforward and hassle-free. Best Buy's customer service is known for being responsive and efficient, making the process smooth and stress-free1. Quick Replacements and Repairs: Whether you need a repair or a replacement, the service is prompt. Many customers have reported quick turnaround times, often within an hour1. Added Benefits Geek Squad Support: The plan includes access to Geek Squad services, providing expert help for setup, troubleshooting, and repairs2. Cost-Effective: Given the high cost of repairs and replacements, the monthly fee for the protection plan is a small price to pay for the extensive coverage and peace of mind it offers2. Customer Satisfaction High Ratings: The plan has received high ratings from customers, with many praising its value and the quality of service provided1. Positive Experiences: Numerous reviews highlight positive experiences, with customers expressing gratitude for the protection plan's reliability and the support they received1. Pros: Comprehensive coverage for accidental damage and defects Efficient and hassle-free claims process Access to Geek Squad support High customer satisfaction and positive reviews Cons: Monthly cost may add up over time, but the benefits often outweigh the expense2 Overall, the Best Buy Monthly Protection Plan is a worthwhile investment for anyone looking to protect their electronics and appliances. It offers comprehensive coverage, excellent customer service, and added benefits that make it a top choice for peace of mind.

Best Buy is honestly the best place to buy any tech. With their price-match and Geek squad membership, they give you the best prices and best coverage and protection on all your purchases. So with that, I made this purchase because of 2 reasons. Because of my membership, I was given a $10 discount on any purchase. And with the points I racked up, I purchased these headphones for less than half its original price.

I really really LOVE it, I don't like to be in the kitchen for long time, but with this pot is amazing, I put meat, a little of water, condiments the night before and woow, I don't need to check every 20 minutes, amazing, also I made risotto, it is so good that I bought another.

Whenever I have needed either online or in shop help, the service people have been accommodating with my schedule and very efficient in performing diagnostic testing and focusing on the solution. On one occasion they hung in with me for over an hour!

i GOT THE BEST BUY PROTECTION PLAN AND I USE IT ON EVERYTHING. MY HELPER SAW I HAD THE PROTECTION PLAN AND SHE HELPED PRICE MATCH AND GET ME A BETTER DEAL. NOW THAT IS WHAT I CALL PEOPLE THAT PROTECTS. i TOLD HER IM ALLERGIC TO NON SALES AND SHE SAID I GOT YOU. AND SHE SURE DID.

I’m generally a fan of protection plans when the item is expensive or likely to take wear and tear. It’s convenient knowing I can get help without having to troubleshoot everything myself. I like the simplicity and the reduced risk after buying something new. The downside is that it can feel unnecessary if the product is already very reliable, so it’s worth checking the terms and expected value.

Purchasing Geek Squad Total Membership was a great thing to do. I recently purchased a laptop from Best Buy and wanted to transfer files and set up some new apps, Geek Squad turned it around in a day. Perfect. I've had numerous visits to the Geek Squad. They always do a great job. In fact, with my total membership I've saved $365 this year in pc tuneups, removing apps and other activities. Consider getting the annual membership. It's worth it!!

I’ve had the Best Buy Protection Plan for about 10 years, and I absolutely love it. It has saved me money and stress more times than I can count. Anytime I’ve had an issue with a product, the claim process was smooth, and the staff were always helpful and professional. They either repaired or replaced my items quickly, with no hassle. The peace of mind it provides is worth every penny. If you buy electronics or appliances often, this plan is definitely worth the investment. I highly recommend it for the reliability and great customer service.

We have purchased the Best Buy protection for years. It is good value for the money if you purchase multiple items per year. Overall, it has been easy to use with multiple returns, exchanges and repairs. We will continue to use this protection and find it better than most protection plans. It keeps us coming back to Best Buy for a lot of our purchases for which we want a protection plan. We would highly recommend this service.

I added the Best Buy Protection Plan when I bought my son’s headphones, and I’m so glad I did. Kids and electronics don’t always mix perfectly, so having coverage for accidents, damage, and wear gives me total peace of mind. The monthly option makes it affordable and flexible, and I love that I can cancel anytime if I don’t need it anymore. The claim process is simple, and Best Buy’s customer service has always been quick and friendly whenever I’ve had questions. For the price, it’s one of the smartest add-ons you can get—especially for devices that get daily use!

Easy to obtain service and set up appointments. Every time I have had the need to use it, I have called and set up an appointment with very little time to wait. In some cases the service was the same day and within 30 minutes.