Customer Ratings & Reviews

Good product to have just in case. You never know whenever you will need it

Great value! Would definitely recommend to friends.

Excellent appliance, very easy to use and clean. Lets you know when to clean and gives instructions

I've had the membership with best buy for 2 1/2 years or so. It includes the protection plan. As salesman always say it's worth it. Yet this is different, they cover everything and make it so simple. Either replace it if it's in stock or cash back of what you paid for it. Doesn't get easier than that!

I love this warranty protection as part of my membership. With everything I buy, it is definitely worth the price of a membership.

Better peace of mind know that I have a back up plan in case anything goes wrong. I have not experience the rest of the benefits as i just got the membership but looking forward too it, specially black friday sales

excellent product Will recommend to family and friends

Definitely works as intended. I was able to get so many things replaced by simply buying this. Plus its free with Total.

Never know what you might have happen beyond manufacture warranty, and , so far, with Best Buy and the Geek Squad, I've been saved several times over the years.

Great game my five year old nephew enjoys it a lot, he finds easy to play

The plan offers great savings, saving money with future purchases

Here is a professional, direct, and balanced revision that clearly documents the issue while acknowledging good service where it was earned: ⸻ Initially, I was frustrated due to a significant discrepancy in the delivery window provided. The scheduled service window was communicated as 9:30 a.m. to 1:30 p.m. At 1:00 p.m., having received no updates, I called to track the delivery. During that call, I spoke with a representative named Ivan, whose manner was dismissive and unprofessional. He stated that the delivery window was 7:00 a.m. to 7:00 p.m. and, despite my explaining the confirmed delivery timeframe previously provided to me, I was told I would simply need to wait. At no point was I contacted to advise of a delay, nor was I able to track the delivery route, as the tracking icon was nonfunctional. At approximately 1:45 p.m., I received a call from the delivery driver stating he would arrive in 30 minutes, which he did. In contrast, the delivery team was polite, professional, and worked efficiently. They completed the installation within an hour, demonstrated a strong work ethic, and did an excellent job. The issue was not with the delivery personnel, but with scheduling communication and customer service support. Improved coordination between scheduling and delivery teams, as well as more professional customer service interactions, would significantly improve the overall experience

This was a great purchase. All of our purchases at Best Buy are covered. It came in handy when we had an issue with our dryer.

Best Buy protection is well worth the cost. It's nice to know that a product is automatically added to the program.

I always use best buy protection from the very 1st of my laptop purchase. The Geek Squad transfers all of my data from my old laptop to my new one, which normally costs $100. For me it is free because of the best buy protection. The Geek Squad team are always very helpful.

This protection plan is a lifesaver. It pays for itself immediately if you purchase alot of electronics/items from Best Buy.

I have kept the protection plan from Best Buy for several years and it has served me well.

I love it because it covers everything I buy at Best Buy but I wish I would be notified a few times before my items coverage is going to expire or allow me the option to continue coverage automatically when it’s about to expire

This is a great plan to have for returns or help with computers, tablets, TV's, phones etc.. Best Buy was smart to implement this program as it keeps me turning to them over other retailers - simply because everything is covered.

[Employee of bestbuy] Geek Squad Protection plans are the way to go if you want to make sure your products are protected.