Customer Ratings & Reviews

The protection covered repair for my computer when I got a blue screen. They managed to recover most of my data, and even backed it up on a USB drive for me!! However, I did have some issues when the Samsung A-52 I purchased from BestBuy a year earlier went black screen. They said they couldn't fix it, but they would send me a replacement, and I would send back my broken phone within a specified time limit. When I got the new phone, it would go into auto-system updates 2-3 times a day. I tried scheduling it for 2 A.M. it didn't work. A few days later the phone wouldn't charge. I went to BestBuy to try a new charger, when it still wouldn't charge I spoke to Geek Squad. They were helpful, and put a note in my account verifying the phone was malfunctioning. later that day the screen on the replacement phone went black as well. Now I have 2 useless phones... I took my old phone and had the screen replaced. I called customer support, asked if I could send them the replacement phone back instead of my original phone. They said that was NOT an option, and if I didn't send my phone I would be charged $250.00. The only option they gave was for me to send my working phone to them, and keep a broken phone they sent me, and wait for a replacement... AGAIN! I asked to speak to management, they said management would just reiterate what was already said to me by support, and no one was available at that time anyway, but someone would call me back. I never got the call-back. I called again the next day, and asked if I could take the broken phone into BestBuy and trade it in as a working phone, rather than wait on another replacement in the mail. After a lot of explaining, they agreed. When I went to trade the phone in, they only offered $5.00 trade-in value! For something they wanted to charge me $250.00 for. I ultimately had to spend hundreds on a new phone, and send them the phone I had fixed, to avoid the $250.00 fee. I had to go to another location to pick up the phone, when I got there they said there was a random security hold on the payment. I wasn't able to get my new phone until the next day. I'm giving a fair rating, because they did fix my computer without any hassle.

Have only used the protection on one of my purchases in the past. Best Buy stands by the word with protection coverage.

I have not used the total protection plan. I look for services with the best protection needed even though not used.

having this has saved me so much money on installations deliveries and fixes

Total Tech support is a very good service to have for us. Our house has many appliances and electronics that are protected by it.

What’s not to like about 24 months of coverage??? Nothing like extra piece of mind.

I have Total Tech and it cover the gsp i had some issues with the printer and got replacement and it’s working good

I love the fact that I have protection for my purchases.

Best purchase I’ve made all year! I can sleep at night knowing insuranced. Not medically but through Best Buy.

Its not as great as the good old day because of the deductible but its still worth it

Love this product , it’s definitely worth the extra protection , gives you a peace of mind

This membership is a no brainer. BUY IT!!!!!!!!!! I have used and well worth the money and peace of mind!

All of my electronics are protected and you will get a replacement if it can’t be fix/repaired. It’s worth having.

There are many ways to ensure your products are covered in case something is ever to happen to them.

With as rough as my kids are sometimes this is a necessity. Well worth it for people with multiple kids.

Good product no issues. What else can I say I just got it.

I renewed my protection again for peace of mind. Good service and no worries!

It's nice to have that piece of mind in the background. Every time i've ever used a best buy warranty.

I had to replace several appliances. This covered installation and haul-away. A great deal all in all

One of the best controller I had so far. It now has a textured grip around palm area.