Customer Ratings & Reviews

we get good deals and it help us out with our purchases

Certain products are good for this protection plan. Cell phones are not one of them. A one time issue is okay, have more than one and your protection could be null.

When I first purchased the total tech plan (annual fee isn't really cheap) it seemed to be worth maintaining on an annual basis since most electronics I have purchased through best buy. It functioned as as normal protection plan. Recently I've needed service on a Chrome Book device and was told the plan now requires a copay to complete service ($79). Not sure the total tech is worth maintaining any longer. Will probably cancel at the end of current annual subscription. NOT PLEASED WITH THE RECENT CHANGES!

This is really only worth it if you buy all your electronics and or appliances from Best buy. I haven't seen much in the way of discounts to justify it yet.

It doesn’t cover theft; not sure if you need unless it is for a sophisticated and more valuable item.

This service should be included for the first year.

Definitely worth the investment for our family. With delivery installation and haul away included for no charge, the program pays for itself with one appliance purchase. Plus the added benefit of a two year warranty. On top of that, local knowledgeable tech support (concierge service).

Customee support representative was the best and most helpful person! Deserves a promotion!

I haven’t had to use it yet for warranty purposes, but I know it’s not good to have installations done of kitchen appliances.

The 24 month bby protection plan is great it covers everything I have whatever from Best buy or not I don't have to worry about extra warranties that's why I have It,we love it cuz it covers all my products I don't have to worry about búyíng éxtrà coverage everyóné should get ít,

I bought this Tech Support plan when I took my laptop into Best Buy in Mansfield, MA for a cleanup. The tech support guy told me I would also be eligible for free delivery and assembly for other household items such as desk chairs, desks, microwaves, etc. Recently I decided to buy a new home office desk and chair and when I called Best Buy, I was told they don't assemble anything. The person I spoke with was curt and almost rude on the phone. Never again! The tech support plans appear to be useless for other items they sell.

Not the same. Doesn’t cover much anymore. I feel like I am paying the same or more for what’s definitely less.

I just canceled out of the Geek Squad Protection Plan (I have maintained this contract for the last 10 yrs), but I do want to keep Webroot. Please tell me the yearly charge for Webroot? thank you!

The man who sold this protection plan was very helpful and after you look at what you pay for repairs, this was a great plan for the price

Never use it... at least Im not aware of using it.

A gift for my Grand Daughter, the ear lugs nor the charge box would charge. Returned in store and bought different brand. ( JBL)So far they are working great.

you are asking me to review my product, but all products I got at BEST BUY are not installed! very bad services!!! the installers who delivered the products Washer and Dryer did not install them because the stack accesories where not ready on that delivery, but they just marked as installed, I tried several times to get that installed and every time I called somebody just tell "we are going to call you back!" but they do not call, I have been waiting for 1 month for the BEST BUY's team call. And I have another problem with this service! I got a big SONY TV and when I paid for the device the cashier told me that for the installation I need to pay 240 dls extra just brcause the services for this had been change,,, so I do not have installations included anymore! so my queston is what do I paid for? WHAT???

I brought the computer in because it kept losing the internet connection. I got it back, but it still does it.

From my research, Best Buy has some of the better protection plans for electronics and especially for things like TVs (worrying about burn-in on OLEDs, etc.). I usually don't purchase the added protection plans, but I'm happy so far with this plan. Recommended!

I called to have my refrigerator warrantied after 3 months of use and the guy who I talked to on the phone was the rudest and least informative person they have working for them. I hope that they don't treat all their customers like he treated me. I absolutely hate being hung up on due to asking for a supervisor after I asked a 'why" question and I was told that "I already told you!" I get it you don't like your job/customers/life/whatever. But when someone pays you to work for them u gotta play their rules. Horrible experience I hope this gets to the right people and I get contacted because.i will most likely not be doing business with best buy any longer.