Customer Ratings & Reviews

Great protection for all your tech essentials.. so you don’t have to worry about the unexpected..

Anytime you get extended protection with an electronic purchase it a good deal. Icing on the cake.

I dont like the new protection plan. After the 2 years are due then best buy gives you a monthly plan to keep coverage on your item plus a yearly fee to keep the plan. The old plan was better. All you had to do was pay a yearly fee and all items that you bought at Best buy was covered, as long as you were paying the yearly fee.

Highly recommend this for insurance. No problem if nothing happens for you to have to use it!

Protection plan that basically pays for itself, it’s a must have!

Best Buy has really taken care of us over the years. This program has been money saver over the years. They have fixed my computers, replaced a TV and installed equipment for me. Will never go without.

Great way to buy peace of mind. Technicians are well trained and helpful. Prompt service. Great value

Total Tech is a no-brainer. Best Buy is no-nonsense; they've always taken care of us. They Deliver when other companies don't. We love the protection plans and will continue to use them for life. I love the online access to tune-ups for your computer. It takes a little bit to get with an agent, but it made my computer so much faster.

Awesome product. Awesome value. Awesome finance. Easy terms.

Geek Squad is a solid team. Will got the extra mile to get me the answer and solution. SXNMobileNotary

Great thing to have, if you buy a lot from Best Buy.

Getting a protection plan is generally a smart idea, and this one has its pros and cons. It’s helpful when you need a replacement—service at the counter has been smooth. However, dealing with Geek Squad has been frustrating. I’ve encountered rude staff, inconsistent information, and a lack of accountability. For example, I was assured I'd receive the exact Apple product back after sending in a headset, but got a different item with no explanation. Unfortunately, there aren’t many alternatives to Best Buy, or I would’ve switched long ago. So overall, the plan is useful, but the experience can be hit or miss. This was just my experience—others may have had better luck.

This is a purchase you hope you never have to use, but it's there when you need it.

Useing the online ordering was real easy and nice and easy to use

So smooth! I really love the grip and the silence!

Amazing coverage automatic with Best Buy Membership. Very valuable.

This is a great add-on service that keeps you protected within that window of failure for a replacement.

You will save more in the long run. Need this in case anything goes wrong

Makes buying products at Best Buy an additional value.

Protection is always in order! I enjoy the extra level of protection!