Customer Ratings & Reviews

This product makes my life very happy and my family loves

Always get the warranty with anything electronic.

What peace of mind, 2 years of warranty coverage on my 85" Sony 4K TV. Awesome.

Great protection for the item you use on daily basis

i wish the phone protection was unlimited,its only two, but its a good plan for your devices.

There’s rent due toward the yesterdays shadow wouldn’t your know?

My product and other devices are protected for 2 years I can’t complain kid protection lol

Have bought several Samsung and always love them. Great customer care

The first time I needed this coverage, Best Buy refused to provide it. The door on my washing machine shattered during a cycle. Best Buy says it is not their problem. It’s a “cosmetic” issue.

Excellant quality in protection and tune up for our electronics

Cracked soon after we purchased it, but worked well otherwise. In less than a year, the screw came loose and the whole front fell off.

Have a new remote sent out for the T vthree weeks still haven't gotten it called him back spent 30 minutes on the phone, and now it's supposed to be here in fort 5 days. What a joke

Purchased had to have them replaced because of the earpiece breaking off of the stem. We did utilize Best buy's protection plan that made things easier. Second pair broke on the same side. Too much of a hassle to deal with I wouldn't recommend it

Awesome game. Love the MJ challenge and teaching my friends how to play lol

You only get this protection plan on certain items make sure you read the fine print half of the things that I purchased for Best Buy which range and thousands of dollars now are not covered under this protection

Best Buy membership premium has saved me more than 360 dollars in computer repairs, I bought a computer for my mother a year ago. Was hesitant about getting the warranty and I got it anyways, I’m glad I did because a year later we realized the way it was overheating and crashing was not normal at all, we couldn’t return it but we had Best Buy membership, they helped us and told us the computer didn’t even have a GPU in the system meaning it was running on integrated graphics the whole time which is BAD. we got the money back and got a desktop pc, we are satisfied and saved. We only spent 56 dollars overall which was for a monitor. So yeah it’s worth paying every year for it compared to paying 360+ dollars in repairs

I can’t say enough good things about Best Buy’s Protection Plan—it’s an absolute lifesaver! From the moment I enrolled, I felt a huge sense of relief knowing my tech investments were backed by a company that truly stands behind its products. The coverage is comprehensive, the claims process is seamless, and the customer service is top-notch. I’ve used the plan on multiple occasions, and each time, Best Buy made it incredibly easy to get repairs or replacements. No hidden fees, no frustrating red tape—just fast, reliable support. The fact that it covers accidental damage, power surges, and even battery replacements is a major win. And if they can’t fix it? They replace it. Simple as that. What really sets it apart is the peace of mind it offers. Whether it’s a laptop, fridge, or gaming console, I know I’m protected for years beyond the manufacturer’s warranty. Plus, the Geek Squad support included with the plan is a dream—knowledgeable, friendly, and always ready to help. If you’re buying anything from Best Buy, do yourself a favor and get the Protection Plan. It’s not just insurance—it’s a promise that your purchase is safe, and your experience will be stress-free. Five stars all the way!

Black Ops 7 is hands-down the most fun I’ve had with a Call of Duty game in years. The PS5 version runs incredibly smooth — the frame rate never dips, the visuals are razor-sharp, and the DualSense features actually matter this time. The adaptive triggers and haptic feedback make every weapon feel different, and it genuinely adds to the immersion. Campaign-wise, this one surprised me. The story is tighter, more grounded, and the missions have way more variety than I expected. It feels like classic Black Ops, but updated for 2025 in the best way. Multiplayer is where it really shines. The maps are fast, clean, and super replayable. Hit detection feels right, movement is balanced, and matchmaking is quick. I’ve already lost several nights to “one more match,” and I don’t regret a second of it. Zombies is an instant classic—big map, great atmosphere, and a perfect blend of nostalgia and new mechanics. It feels like Treyarch actually listened to fans this time. If you’re a COD fan, this is a must-buy. If you’re lapsed, this is the one that gets you back in. Absolutely recommend.

If you accidentally damage your product while handling it, we'll take care of it. Enjoy peace of mind knowing that you're covered if the unexpected happens. If your product won’t turn on because of a power surge, we'll fix it. If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike. If your hard drive stops working, we'll repair it. We'll cover the cost of repair if your hard drive fails through normal use. Does not include Data Recovery. If there's a failure from normal wear and tear, we'll repair it. This could be a problem with an internal part or speaker, or how the laptop was manufactured. It could also be caused by dust, internal heat or humidity. When something goes wrong, we're always here to help. Visit your local Best Buy store to start a claim, or call us at 1-888-BEST BUY (1-888-237-8289) to ask questions about your plan.

Kids love it, but technically speaking Helldivers 2 vs 1 is a top-down twin-stick shooter with deep weapon/stratagem customization, stealth elements, and three enemy factions (Bugs, Cyborgs, Illuminates), while Helldivers 2 is a third-person shooter that's more action-focused, visually polished, has more intense combat, focuses on two factions (Bugs, Automatons) but features better AI and co-op mechanics like two-person weapons, HD2 over the shoulder POV. HD2 has better AI, visuals, and smoother mechanics, but HD1 offered more weapons, upgrades, and the third Illuminate faction. Some HD1 players will argue this is a different game and technically it is. Get both, play and compare.