Customer Ratings & Reviews

I signed up for the My Best Buy Total membership mostly for the tech support and protection plans, but I’ve been pleasantly surprised by how much value it actually offers. The 24/7 Geek Squad access has already saved me twice, once with a stubborn laptop issue and another time helping me with my custom-built gaming PC when I was having issues. No long waits, no extra charges, just solid help when I needed it. The included protection on most purchases is a huge plus. I used to skip extended warranties, but now I don’t even have to think about it. It’s built in, and that peace of mind is worth the monthly fee alone. Also, the exclusive member pricing and free shipping perks have made a noticeable difference. I’ve already saved more than the membership cost just from discounts on a few accessories and games. If you buy tech regularly or just want reliable support when things go sideways, this membership is a no-brainer. It’s like having a tech-savvy friend on call, and who doesn’t want that?

This is by far the best thing I have ever Bought at Best Buy. Especially dealing with gaming electronics. The products tend to malfunction overtime, and having this ease of mind that I can come back into the store and get a replacement or store credit (if after standard return policy) is such a nice relief. Otherwise you would just be out of your money. As long as you buy enough product, usually 2-4 products, this is very much worth the yearly price point.

I absolutely consider Best Buy Protection a must-have for every single purchase I make. There is not a product that offers protection that I don't add to my cart. In my experience, it's not just an extended warranty—it's genuine peace of mind. Knowing that my investment is covered against accidents, power surges, and wear and tear, often beyond the manufacturer's limited warranty, makes the purchase feel complete. If you value your tech and want the assurance that Geek Squad has your back when something goes wrong, this protection plan is essential. Highly recommend never skipping it!

I added it through the app for extra peace of mind. The terms were clearly explained, and it was easy to add without slowing down the purchase. I like that it’s a monthly option instead of paying everything upfront. I haven’t needed to use it yet, but knowing coverage is in place makes the purchase feel safer. Good option if you want flexibility and protection without a long commitment

This product does exactly what it’s supposed to do. Setup was straightforward, performance has been solid, and the quality feels better than I expected for the price. I’ve been using it regularly and haven’t had any issues so far. Overall, it’s reliable, easy to use, and worth the purchase. I’d recommend it to anyone considering it.

I am a best buy total member and i value the protection plan they offer, it covers for an extended period and when i tell you if your electronics crap out two days before your plan ends they WILL cover you. A store credit of the entire amount you paid at that time or a replacement of equal technology and if they can't find equal technology you get the credit. Or if it breaks and it can be repaired they WILL fix it. Worth the ease of mind.

The Best Buy Protection plan has been a solid choice for me. It takes away all the stress of worrying about accidents, defects, or unexpected issues with my devices. What I like most is how simple the process is—no complicated steps and no surprises. If something goes wrong, Best Buy handles it quickly and professionally. For the price, the coverage is definitely worth it, especially for electronics I use every day. It gives me confidence knowing I’m protected and won’t have to pay out of pocket later. Highly recommend adding it for important purchases.

I left a review on google as well for the outstanding service i received. I'm super happy with the geek squad at this location. My pc was running hot. I purchased an aio pump cooler kraken 120 to install myself, which I quickly realized I had no business doing. Took it to geek squad mon night found out that cooler wouldn't fit. They got me the right cooler/case for my needs and still had it finished by Weds night. Before, my pc was hitting 100°c running premiere pro, playing battlefield, and even minecraft with high-resolution texture packs. Last night, I loaded the cpu trying to get it hot and couldn't get it above 45°c.. wow I couldn't be happier. Special thanks to Iran, the service you provided, and the extra time you took to help look up parts and explain the issues. Thank you, Mahommed, for the service/ communication and for doing such a clean job on my pc. I will definitely be taking my cpu there for future upgrades/repairs and would absolutely recommend their services to friends and family.

The monthly membership can be worth it if you’re protecting multiple devices, but if you only have one or two items, the cost adds up over time. Service is generally smooth, though turnaround times can vary depending on the issue.

I have had this vacuum over a year now. It is the best little vacuum I’ve ever had! I absolutely love this one! It’s cordless, so I can just grab it for a quick cleanup. The battery last plenty long for what I use it for. It doesn’t take all day to charge. I have lots of hair in my house with four cats and two dogs. It keeps up just fine with all of it!

I used to be a person who didn't pay for protection or warranties on purchases, and usually I don't. I only got this one because electronics are expensive and we were shopping at best buy. But when we did have to use it, it was really simple to use and protected our purchases. It was as simple as bringing the (PlayStation) to the cashier in-store and walking out with a replacement. In our case, it paid for itself in 1 use.

I recently added the Best Buy Protection plan to my purchase. The sign-up process was seamless within the app, and knowing my device is covered against accidents gives me a lot of confidence. It’s a small price to pay for long-term security.

I decided to add the Monthly Best Buy Protection plan for extra peace of mind, and so far it’s been worth it. The coverage is clear, the monthly cost is manageable, and I like that it protects my device beyond the manufacturer warranty. I haven’t had to file a claim yet, but knowing accidental damage and hardware issues are covered makes me feel more confident about my purchase. It’s a good option if you want long‑term protection without paying everything upfront.

I signed up for Best Buy’s monthly protection plan, and it’s been a great decision. The coverage gives me peace of mind knowing that if anything happens — a screen issue, accidental damage, or operational failure — I’m protected. The plan is easy to understand, and the sign-up process was seamless at checkout. Best Buy’s customer service was helpful and friendly when I asked about coverage details. For expensive electronics like a large TV, this protection plan feels like a smart, worthwhile safety net.

I’m back in team Best Buy with their total membership. Every major electronic product I buy automatically comes with two years of warranty, including AppleCare. No need to get extended warranties from the manufacturer. Just bring it back to Best Buy and they’ll either try to fix it or replace it. I take good care of my items, but in the case of a damage, I have peace of mind. The total membership also lets me retroactively check the pricing so I don’t have to wait for a sale if I need the product now just put a reminder to keep track on the pricing or promotions.

I have used the protective plan multiple times and it is worth the extra cost for peace of mind on large purchases. I thankful I chose to buy the protection for all of my household items. From our ice maker to our washer and dryer, the ease of return or service has been extraordinary and ill always have the extra protection for all my Best Buy purchases!

Monthly Best Buy Protection does exactly what it’s supposed to do—covers issues without hassle and keeps repair or replacement costs predictable. Claims are straightforward, service is responsive, and it removes the stress of unexpected problems. If you keep your devices for more than a year, the value adds up fast.

I recently purchased the Best Buy Protection Plan for my new electronics, and I couldn’t be happier with the experience. From start to finish, this plan delivered real value, convenience, and confidence that I wouldn’t have otherwise.

I purchase alot of things from Bestbuy and have the credit card. This extra protection just adds another layer for Bestbuy enthusiasts to give them more perks if you shop here a lot. I don’t regret anything for the peace of mind you get. Bestbuy associates also love seeing your a complete member. The interactions with them is better knowing your part of the ecosystem

This Bose headset is amazing. I also have a high end head set from the Apple and there is no comparison. Those Beats have had to be replaced with AppleCare twice in the span of 11 months. I hardly even used them, they fell apart both times in the folding aperatice, and in the speakers noise canceling feature. The sound is wow.