Customer Ratings & Reviews

I love it. I have used it for years, and I get great service. I also get a 2 year warranty on all of the electronic equipment, that I purchase through Best Buy. Beats Amazon, hands down.

Great value and peace of mind knowing I don’t have to worry

Only reason i am giving it a four star is because when we purchase things it is not clear if it has total tech protection or not.

Many years ago I bought a PC at Best Buy and the GeekSquad addition. When I started having major problems with it I took it in three times to have it fixed and each time “It’s all fixed”. Drove home to Colville and it was exactly as I took it in. Same then second time. The 3rd time when I picked it up I made the tech hook it up to a monitor and they goofed again. This time I got thee store manager involved, got my money back, canceled my GeekSquad subscription, went home and spent a day or two fixing it myself. I hope service is better now. I rated GeekSquad now (2023) a 3 star to start because when I was looking at TVs and sound systems I was told technician installation was free because I bought the maintenance plan yet I think there was about a $100 charge to install my new Samsung TV and sound bar. Kindly refund the money if that charge was in error or if I ‘m crazy. I didn’t get help with understanding all the remotes I’m hoping to get help setting up my new BestBuy iMac Laptop as two months later I am stuck. Kindly advise as I also have an OLD iMac, iPhone and iPad to synchronize with the IMac Laptop too. I gave average ratings because of the TV installation costs.I’ll update as I use the service more.

So far so good. Haven’t had any issues with this and have used it a few times. I’d recommend it.

Great service as usual. Always a pleasure doing business with Best Buy. Keep up the good work.

Saved my life more then a few times things just dont last as long

Best protection ever. I am happy with my purchase.

This warranty is very good to have it's called a total Tech membership and the representatives at Best Buy take care of you to their full capabilities they are very good with customer service and I would definitely recommend

We are now going on our 2nd year as a Total Tech Members with Best Buy The annual fee has been saved many times over with discounts and other services to include several product replacements. We are very pleased with the Program.

Its easy to have this plan especially when I buy a lot of Electronics. Easy to return things and if something happens to a product or you open it and its damaged its easy to just walk in and get it replaced.

Best headsets ever owned! Great quality and amazing microphone that slides into headset so it doesn’t break

Used on ither products in the past and is well worth it.

Protect your stuff, for LONGER! Very simple. 24months=peace of mind for 24months, pretty straight forward really

Great value for the money. Glad I purchased it. No regrets

Cant beat the best buy protection plan. If u have any issues or need something fixed best can help with the product u get from them with a best buy protection plan

The geek squad protection is amazing. We had so.e issues with an item, we didnt have to fight with the Company, we just brought it back to Bestbuy and they refunded out money, no questions asked!!!

U should try this being honest it’s really good because if something that u buy get damage for any reason they would give u the exactly thing that u buy brand new.

Best warranty and coverage in the business. Geek squad coverage, worth ever penny

Worth the price when you have electronics worth thousands. Makes returns and warranty claims easy.